Support for Agile Products

Effective May 19, 2008, the initial point of contact for Agile product support will be through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Agile support hotline, email, or support portal. Please discontinue using the Agile support mechanisms as of that date.

Note: This change does not impact the Cimmetry Support mechanisms for Autovue support. Cimmetry customers should continue to contact Cimmetry Support via the legacy Cimmetry mechanisms, as indicated below, until further notice.

The same support team who supported Agile products continue to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. Support phone numbers and website links remain the same.

Beginning December 1, 2007, Agile renewals will no longer be processed through the Agile systems and will be transitioned to the Oracle systems beginning in early January 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Agile support invoice prior to December 1, 2007.

Information about the migration of support offerings to the Oracle support offerings will be communicated to all customers at a later date.

For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/index.html.

Agile customers and partners: Please use your existing contacts for professional services and sales.