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Siebel Contact Center

Siebel Contact Center Screenshot
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Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.

FEATURES
  • E-mail Response—automatically respond to customer e-mail
  • Computer Telephony Integration—provide caller information to agents automatically
  • Customer Dashboard—present a comprehensive view of critical information about a customer
  • Contact Management—provide agents with a complete history of all interactions with a customer
  • Household Management—view the complete profile of economically affiliated individuals
  • Contextual Search—retrieve information from anywhere in the application
  • Workflow Management—route and track tasks throughout their lifecycles
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