Siebel Resource Library

• Oracle CRM On Demand Release 16 (MP3, 12 min.)
• What's New in Oracle UPK and Oracle UPK Professional (MP3, 11 min.)
• Why Customers should upgrade to the latest release of Oracle's Siebel CRM (MP3, 10 min.)
• Siebel 8.1.1 for Communication (MP3, 10 min.)
• Siebel CRM 8.1.1 Solutions (MP3, 11 min.)
• Empower Siebel 8.0 users with new simple-to-use rules engines (MP3, 7 min.)
• Oracle's Web 2.0 Strategy for CRM (MP3, 15 min.)
• Trends in Today's CRM Marketplace (MP3, 4 min.)
• The Latest on Oracle's Applications Strategy - Update from Ed Abbo, SVP, Oracle's Applications (MP3, 9 min.)
• Incorporating Software as a Service (SAAS) into your CRM Landscape (MP3, 15 min.)
• What are Social CRM Applications? (MP3, 12 min.)
• How Oracle Applications Customers Can Benefit from Oracle Fusion Middleware Today (MP3, 14 min.)
• The Latest Updates to Oracle's Applications Strategy (MP3, 11 min.)
• Siebel 8.0 and the Value of Applications Unlimited (MP3, 18 min.)

• Call Center
• Oracle CRM On Demand
• Customer Data Integration
• Enterprise Marketing
• Sales Applications
• Self-Service and eBilling

Horizontial Solutions

• Leverage Social Intelligence to Deliver World Class Presentations (PDF)
• Extend the Power of On Premise CRM with the Flexibility of On Demand (PDF) (PDF)

Vertical Solutions

• Siebel Public Sector 8.1.1 (PDF)
• Siebel CRM Retail Solution Brief (PDF)
• Siebel 8.1.1 for Communications (PDF)
• Siebel Loyalty Management 8.1.1 for Airlines (PDF)
• Siebel Loyalty Management 8.1.1 for the Rail Industry (PDF)

• Social CRM Comes of Age (PDF)
• Web 2.0 and Sales Process Management (PDF)
• Make CRM Work the Way Salespeople Do (PDF)
• Drive Sales Effectiveness with Enterprise-Ready Web 2.0 Solutions (PDF)
• Circumstances and Customers Have Changed - Has Your Loyalty Program Kept Pace? (PDF)
• Self-Service That Really Serves (PDF)
• Connect and Empower Mobile Salespeople (PDF)
• 7 Tips for Profiting from Lean Times with CRM (PDF)
• Create Enduring Customer Relationships (PDF)
• Best Practices in the Call Center: A Customer Touch-Point Methodology (PDF)
• Differentiate Your Company With Complete CRM (PDF)
• Maximizing CRM effectiveness during lean times (PDF)
• What is your recession sales strategy? (PDF)
• Taking CRM Integration to the next level (PDF)
• Self-Service Meets 2.0: Serving the 21st Century Customer (PDF)
• Powering the Customer-Centric Airline with Loyalty Management (PDF)
• Surviving & Thriving in the Customer Driven Age (PDF)
• What you need from an Enterprise Grade CRM System (PDF)
• It's All About the Salesperson: Taking Advantage of Web 2.0 (PDF)
• Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales (PDF)
• Application Upgrades and Service Oriented Architecture (PDF)
• Extending CRM with Fusion Middleware (PDF)
• Empowerment as a Growth Strategy (PDF)
• Benefits of Oracle Vertical CRM IDC (PDF)
• Making the Business Case for CRM (PDF)
• Choosing the Best CRM for Your Organization (PDF)
• Siebel CRM Mobile for BlackBerry Using BlackBerry Mobile Data System (PDF)
• IDC White Paper: Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices (PDF)
• Ten Critical Success Factors for CRM: Lessons learned from Successful Implementations (PDF)

• Smart Strategies for Uncertain Times: Oracle CRM On Demand
• Smart Strategies for Uncertain Times: Siebel Loyalty Management
• Smart Strategies for Uncertain Times: Oracle CRM Self-Service
• Smart Strategies for Uncertain Times: Oracle Business Intelligence
• Smart Strategies for Uncertain Times: Oracle Application Integration Architecture

• Oracle CRM On Demand
• Oracle CRM On Demand to Siebel CRM Integration
• Oracle Contact Center Solutions
• Oracle CRM Sales Prospector On Demand
• Oracle Social CRM
• Oracle Self-Service E-Billing
• Siebel CRM Customer Self-Service Solutions
• Siebel Contact Center & Service
• Siebel Enterprise Marketing Suite
• Siebel Loyalty Management