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Oracle Policy Automation Connector for Siebel CRM

OVERVIEW

Oracle Policy Automation Connector for Siebel CRM provides an out-of-the-box integration between Oracle Determinations Server and the Siebel CRM web services framework. It allows rules modeled in Oracle Policy Modeling to be quickly and easily integrated with the Siebel data model and deployed into a Siebel landscape. This approach to deploying and maintaining business logic within a Siebel case management or call center solution reduces the cost and risk of future Siebel upgrades, by minimizing the amount of Siebel eScript needed, while delivering maximum business visibility of modeled policies and rules.

KEY FEATURES

  • Map from Siebel data model to rulebase data model
  • Support for data that includes effective dating - i.e. that has a record of historical changes
  • Built-in mapping to Oracle Policy Automation temporal reasoning feature
  • Uses standard Siebel web services infrastructure
  • Outbound web service, for inclusion e.g. within Siebel workflows
  • Decision report XML format provides audit trail of how decisions were reached
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