PeopleSoft Enterprise CTI Integration

CTI Integration for PeopleSoft CRM is an integration application to third-party middleware solutions. This solution provides full CTI functions for unified, screen-based telephony and population of PeopleSoft application pages. The CTI Integration is Genesys and Cisco-certified on the leading contact center switching platforms, including Aspect, Avaya, Cisco IPCC, and Siemens. PeopleSoft CRM CTI Integration enables CTI functionality for PeopleSoft Support, FieldService, HelpDesk, and Interaction Management applications.

CTI Integration is part of Oracle's PeopleSoft Enterprise family of Service applications.

• The CTI Integration provides a comprehensive eCRM platform that delivers personalized service by knowing callers and their expectations, their preferences, and their value to the company through "screen population" functionality.
• Unified screen-based telephony enables agents to control their telephone set from the desktop. This screen-based telephony offers an intuitive and effective alternative for agents.