PeopleSoft Enterprise Mobile FieldService

Enterprise Mobile FieldService is a field service management solution that allows you to equip your service technicians with the critical information they need to be more productive and deliver the best customer service possible while in the field. Lower field service costs, increase accuracy, and improve customer service. Increase your technicians' productivity by giving them everything they need, when they need it.

Enterprise Mobile Field Service is a part of Oracle's PeopleSoft Enterprise Customer Relationship Management family of applications. It is also part of Oracle's PeopleSoft Enterprise Service Solution.

• Respond effectively to priority calls by viewing and adjusting service appointments while in the field.
• Enhance customer service by having on-the-spot access to details of the service call, equipment needed, and warranty information.
• Improve productivity by downloading and updating service order details when they want them by using fast and easy synchronization.
• Eliminate unnecessary escalations with improved and timely communications between the field and the enterprise.
• Enable prompt billing of service invoices to improve collection rates.
• Reduce time-consuming paperwork and minimize errors by updating and closing orders immediately rather than waiting until returning to the office.
• Efficiently use downtime while on the road by creating and managing time and expenses reports.