JD Edwards EnterpriseOne Case Management

Oracle's JD Edwards EnterpriseOne Case Management gives your customer service agents instant access to all of the customer information needed to resolve any issue —including billing, sales and service orders, service requests, entitlements, recent interactions, and even suggested products to cross-sell and up-sell.

JD Edwards Case Management is part of Oracle's JD Edwards EnterpriseOne Customer Relationship Management family of applications.

	FEATURES AND BENEFITS
	Rules-based alerts and escalation can be set up to meet customer service policies and contract terms. Multilanguage support allows you to support customers worldwide. Access to sales and service means contacts can be easily converted to a service or sales order. Call routing and workflow features let you route calls based on product, customer level, geography, or other parameters and build in automatic emails or alerts for follow-up or escalation. Integrated with JD Edwards EnterpriseOne Solution Advisor and Branch Scripting. Multichannel capabilities allow you to receive and manage customer interactions across all channels, including voice, web, fax, and email.

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Brochures and Data Sheets

Data Sheet: JD Edwards EnterpriseOne CRM Case Management (PDF)

JD Edwards EnterpriseOne Case Management

FEATURES AND BENEFITS

Brochures and Data Sheets