PeopleSoft Enterprise HelpDesk for Human Resources

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Oracle's PeopleSoft Enterprise HelpDesk for Human Resources supports the entire request-to-resolve business process. Helpdesks have become common in IT organizations and retail business environments to manage customer relations. Now the Human Resources department in medium to large companies can leverage the same technology to handle high call volume and address a wide range of HR issues.

PeopleSoft HelpDesk for Human Resources is part of Oracle's PeopleSoft Enterprise Human Capital Management family of applications.

PeopleSoft HelpDesk for Human Resources, integrated with or standing apart from your core PeopleSoft HCM application, enables you to operate a comprehensive internal support organization that maximizes productivity and increases worker satisfaction.

• Reduce costs associated with labor-intensive research and responses to common employee issues by using an automated global help desk solution.
• Free HR staff to focus on strategic business activities instead of administrative tasks.
• Pre-built, secure integration between PeopleSoft Enterprise HR and PeopleSoft Helpdesk for HR reduces data entry, improves data accuracy, and leverages existing system investments.
• Allow direct access and edit capability to PeopleSoft HR data (or other HR database) and HR software applications in real time.
• Create a library of FAQ-like cases that are based upon your unique business requirements to facilitate the response agents provide to employees, increasing satisfaction, especially related to HR issues.
• Agent's talents are matched with workforce issues to deliver the right answer in real-time, translating to less down time.