|
When you effectively harness the power of the internet, you can increase supply chain efficiency by developing closer relationships with your current customers. This ultimately improves customer retention and loyalty. By giving your customers direct access to enterprise data, you empower them to help themselves to timely and accurate information about their order, shipment, or account—at their convenience—without having to wait for a response from a customer service agent. At the same time, you clear the way for your customer service agents to devote more time to customers with special issues. All of this helps increase sales and reduce service costs.
JD Edwards World Customer Self Service gives you the power to cost-effectively extend your supply chain through collaboration. The applications are intuitive and easy to use, enabling customers who do not know PeopleSoft software to use the system over the internet with ease. The customer workspace is already built, so your installation and deployment can provide rapid return on investment.
JD Edwards World Customer Self Service Consists of two applications:
- Fulfillment Self Service—Enables customers to accelerate supply chain fulfillment by directly placing their own product orders with their product providers, reviewing and tracking those orders, and changing the orders if necessary. Customers also have the ability to update their own address book information.
- Sales Force Management Self Service—Enables field and sales personnel to more closely manage their clients' business transactions with the ability to directly enter and track sales orders, obtain quotes, check product availability, and verify and update customer information.
| 
