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Oracle Real-Time Dispatch Manager

Oracle Real-Time Dispatch Manager is a core component of all Oracle Service Optimization solutions. It provides the tools companies need to better manage and control mobile resources in real-time by automating key aspects of the service delivery process and optimizing the use of expensive field resources. With increased revenues through improved staff productivity and improved on-time arrival rates, companies can dramatically improve operating efficiencies, customer satisfaction levels and profits.

FEATURES AND BENEFITS

  • Reduce travel time, mileage expenses, and Service Level Agreement (SLA) penalties
  • Increase field staff productivity
  • Improve responsiveness through real-time dispatch of jobs
  • Enhance visibility into service operations
  • Increase revenues by improving service call execution and delivering service to more customers
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