Siebel Release 8.0

With Siebel Customer Relationship Management (CRM) 8.0, Oracle delivers on its Applications Unlimited commitment, the long-term plan to provide continued enhancements to current Oracle Applications.

The most complete, easy-to-use, and technologically advanced CRM suite ever shipped, Siebel CRM 8.0 leverages the entire Oracle technology stack to bring value to your critical end-to-end business processes.

• Business Processes—Siebel 8.0 features a new task-based user interface that employs a wizard-like sequence common to many desktop and Web 2.0 applications to speed problem solving and ensure adoption across the enterprise
• Business Rules—Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use, natural language rules engine
• Decision Support —Siebel CRM 8.0's embedded real-time decisioning uses real-time, predictive analytics to enable your employees to make real-time customer focused decisions that produce better results

• Deployment with zero downtime—Siebel's new Application Development Manager enables administrators to deploy product enhancements on the fly-with zero downtime
• Increased user productivity at lower cost—Two-way synchronization between Siebel CRM 8.0 and familiar Microsoft tools such as Word, Excel, Outlook, and SharePoint increases user productivity and decreases training costs
• Cross-channel CRM functionality—Broad Web services support that makes it easy to extend CRM functionality across the enterprise, to reach all your customer interaction channels as well as connect with other business functions
• Full Oracle Fusion Middleware support—Siebel CRM 8.0 enables you to connect seamlessly to the rich set of enterprise services offered by Oracle Fusion Middleware, such as integration, search and identity management

Oracle is committed to your success in every aspect of your CRM implementation - people, process, technology, and project governance.

• People who understand your business —With over 4.6 million CRM business users around the world and the largest CRM partner network, Oracle offers more industry focus than any other Enterprise software company, with consulting and support staff who know how to address your specific challenges
• Technology that provides more value—Oracle offers a wide choice of integration and deployment options to ensure that your company receives the highest possible value from its technology investments-regardless of your preferred technology mix or deployment strategy
• Delivery based on a proven blueprint—Oracle has a proven blueprint to help you govern your technology projects, with real-world experience on how to avoid the pitfalls that prevent success