Superior Ownership Experience

GIVING THE CUSTOMER AN UNSURPASSED EXPERIENCE

Here at Oracle, giving our customers an incomparable ownership experience is at the heart of everything we do. The Superior Ownership Experience is Oracle's commitment to maximize the value of customer enterprise software investments.

What we call our customers' "ownership experience" is simply the sum of all of their interactions with us, whether it's with our products, our services, or our people. This experience spans the entire ownership lifecycle: from the time our customers become aware of Oracle products and services, through the evaluation process, and the completed implementation. It continues into the longer-term relationships that follow, as customers operate, enhance, and expand their use of Oracle solutions.

LISTENING TO CUSTOMERS

How do we define and measure what a Superior Ownership Experience is? We listen. A Superior Ownership Experience comes as a result of satisfying the most important expectations expressed by our customers across the ownership life cycle. These expectations are continuously determined and analyzed through multiple channels of customer feedback.

Our customers clearly communicate their expectations to us. They require that we:

Deliver high quality products and services with rich functionality, that are easy to implement and use, and enable benefit.
Enhance Oracle products with services and assets to minimize the total cost of ownership and improve ROI
Earn a trusted business partner role, focused on the customer's success.

MEETING THEIR EXPECTATIONS

The ultimate objective of Oracle's Superior Ownership Experience program is to use customer feedback to continuously improve and enhance the customer's experience. It is a corporate-wide direction that includes a variety of initiatives and actions that span the entire experience a customer has when interacting with the company.

Which means that we're not settling for the Superior Product Experience, the Superior Sales Experience, or the Superior Support Experience. The Oracle Superior Ownership Experience is designed to enhance all aspects of the ownership lifecycle. Our commitment to improving all of these interactions makes the Superior Ownership Experience unique in the industry.