Oracle Tutor and User Productivity Kit

Tutor and UPK are complementary products:

• Tutor provides content and software tools to easily create, modify, and maintain business process documentation - policies, procedures, and supporting documents. The documentation created with Tutor captures three levels, the highest being the 'activity to activity' level or business process flow, the middle being the 'people to people' or procedure level, and the lower being the individual instruction level. Tutor process documentation covers the type of information that ISO and SOX auditors require when certifying companies who are trying to achieve compliance in these areas.
• UPK picks up where Tutor leaves off, providing content and software tools to capture and play back the exact steps a user would use to enter data in a formal business application. System transaction documentation, job aids, user acceptance test scripts, instructor led and online training, and online performance support are valuable content pieces that can all be created from one recording. As part of online training, users can use the simulation playback to be trained and tested on their understanding of how to complete activities that are part of their daily job.

Used together, Tutor and UPK can be instrumental to companies who are:

• Migrating from a legacy system to any of the Oracle applications.
• Upgrading to newer releases of the Oracle applications, or documenting business practices for various compliance initiatives.
• By documenting the business processes and procedures with Tutor and capturing the application data entry steps with UPK, companies can provide their employees with the exact information they need at the exact point they need it. As a result, companies can also provide transparency and documentation of sound business practices to interested parties - such as executive staff, internal and/or external auditors, and your customers - to help meet the formal regulatory requirements of ISO9000, Sarbanes-Oxley, HIPPA, and SAS70.