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est. annual revenue loss for businesses not offering a positive customer experience
(Source: Global Insights on Succeeding in the Customer Experience Era, Oracle, 2013)
Oracle's comprehensive solution suite for marketing, e-commerce, sales, service and social media helps you deliver superior customer experiences that foster advocacy and revenue growth.
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“We see social media driving business results… more viewership, engagement and partnerships with advertisers and marketers. It's our obligation to continue to connect with fans.”
“ Customers are receiving greater value by being part of the enhanced loyalty programme, and financially it's been a benefit for Southwest”
“The new battleground for commerce is social, local and mobile… To deliver a context-aware, unique experience… Mobile has changed everything. Mobile has put us back on the map.”
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