Applications

Siebel Customer Relationship Management (CRM) Applications

WHY ORACLE

ORACLE IS #1 IN CRM APPLICATIONS

The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers:

Comprehensive on premise and on demand CRM solutions
Tailored industry solutions
Role-based customer intelligence and pre-built integration

Forrester Research: A Leader

CRM Suites For Large Organizations
Forrester Wave, Q2
CRM Suites For Midsized Organizations
Forrester Wave, Q2
CRM Suites Customer Service Solutions
Forrester Wave, Q3
Comprehensive Integration Solutions
Forrester Wave, Q3
Order Management Hubs
Forrester Wave, Q4

Ovum: A Market Leader

CRM in Higher Education
Solutions Guide

DISCOVER HOW SIEBEL CRM CAN HELP YOU

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS

Leverage	Gain	Accomplish
On-premises CRM	Strategic sales, service, call center, marketing, loyalty, partner management, customer order management and customer mastering capabilities	Achieve maximum top and bottom-line growth Retain and grow customer relationships Increase loyalty and profitability Deliver personalized and consistent service experiences
On-demand CRM	Outsmart and out-execute your competition with solutions that are easy to use, provide fast ROI, and are available from a single vendor	Get smarter with actionable insight that helps grow revenue and commissions Enhance productivity by uncovering hidden demand and focusing on more of the right leads Gain immediate advantage and achieve the lowest TCO with a single-vendor solution from the world's leader in CRM
Social CRM applications	Empower sales users to be more effective and productive by leveraging the knowledge and experience of the broader community	Get insight into what to sell and who to sell it to based on the buying patterns of customers with similar attributes Empower sales users to create, execute, and share sophisticated HTML e-mail campaigns, track results, and analyze campaign effectiveness Build a collection of shared content, which users can leverage to build the best presentations for advancing their sales opportunities
Industry-specific options	Reduce costs through implementation of best operational practices, tailored to the needs of businesses in more than 20 industries	Enable multi-channel sales and service for new growth and efficiency gains Run dynamic, differentiated loyalty programs to drive strategic customer initiatives Empower end users with streamlined self-service solutions Simplify orders to service complexities in a converged world Enable personalized message delivery, usability, and compliance
Pre-built integrations	Coordinated business processes, business rules, decision support	Lowered operational costs and improved customer satisfaction Read more about Oracle Application Integration Architecture for Siebel
Applications Unlimited	Gain ongoing value from Siebel enhancements and support	Lower total cost of ownership and faster ROI

CUSTOMER RESULTS

DIRECTV achieves 432 percent ROI using Oracle CRM On Demand
NEC increases average deal size by 153 percent using Oracle CRM On Demand
HP improves pipeline health by 257 percent using Siebel Enterprise Marketing Suite
Telecom Italia Mobile reduces customer churn by 33 percent with Siebel Loyalty Management
Progress Energy reduces support requests by 85 percent with Oracle Self-Service E-Billing