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Built around best-in-class CRM, commerce and industry solutions, Oracle offers the most complete, cloud-enabled customer experience solution in the industry, creating an environment where companies can definitively differentiate themselves across all channels, touch points and interactions.

Customers have many choices today. So it is critical to make their experiences as simple, consistent and relevant as possible as they move throughout the customer lifecycle, from buying to owning—and back again. By delivering exceptional customer experiences, companies can acquire new customers, retain more customers and improve efficiency.

Why Oracle?

From marketing to sales, delivery to support, and initial engagement to rewarding relationship, Oracle’s customer experience solutions deliver the business results that you want and the great experiences that customers want.

Why Customer Experience Matters
Why Customer Experience Matters

Customer experience is the set of perceptions a customer has with a company throughout the buying and owning interactions. Positive customer experiences enable businesses to attract more, retain more, sell more, sell for more and do more. Every company in every industry can leverage great customer experiences to:

  • Establish trust while building lasting customer relationships through positive service and sales interactions.
  • Eliminate waste and add maximum value for efforts performed while serving needs in the most cost effective manner.
  • Deliver experiences that leverage your customers in growing your business, improving revenue and adding customers, while selling more products to current customers.

See more on why customer experience matters

The Challenges of Customer Experience
The Challenges of Customer Experience

Most successful companies would say that they try to create a good customer experience and have invested in the systems, people and training to develop it. So what’s missing? Why is it so much more difficult to meet customer expectations every day in every way?

  • Customers want to do business with companies in more ways than before – social, digital, direct, in-store, mobile and call centre
  • The customer buying and owning lifecycle has become more complex
  • Siloed channels and systems create customer frustration

Oracle Customer Experience Cloud
Oracle Customer Experience Cloud

Oracle Customer Experience Cloud helps you strengthen relationships with your customers by providing a platform for optimising relevant engagements, improving service consistency and ensuring repeatable quality for every single service engagement.

Learn more about Customer Experience Cloud

Creating a Great Customer Experience
Creating a Great Customer Experience

Customers want simple, consistent and relevant experiences across all channels, touchpoints and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle. Exceptional customer experiences create the loyalty, advocacy and repeat business that drives success.

Oracle’s customer experience solutions help companies and organisations transform their existing operational systems and infrastructure into a differentiated customer experience across the customer lifecycle.

Download Oracle's Customer Experience Executive Briefs to learn more:

Solution brief: Customer Experience (PDF) iBook version
Solution brief: Customer Experience for Service (PDF) iBook version
Solution brief: Customer Experience for Commerce (PDF) iBook version
Solution brief: Customer Experience for Marketing (PDF) iBook version
Solution brief: Customer Experience for Sales (PDF) iBook version
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