Expect Lifetime Support
Simple, predictable and flexible, Oracle Lifetime Support helps drive your business success across your entire Oracle technology environment. From database to middleware to applications and hardware, you can now enjoy the benefits of the industry's most comprehensive support coverage.
|Oracle Software||Oracle Hardware and Operating Systems|
Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware and Oracle applications for five years from the general availability (GA) date.
Provides maintenance for your Oracle Sun hardware and integrated software (for example, firmware). Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for ten years from their general availability date.
Puts you in control of your Database, Middleware and Applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware and Oracle Applications for an additional fee.
Puts you in control of your operating system upgrade strategy by providing additional maintenance and upgrades for Oracle Solaris operating system for an additional fee.
Maximises your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts.
Maximises your investment protection by further extending support for operating systems and firmware. Features include access to Oracle online support tools, operating system upgrade rights, pre-existing fixes, patches and assistance from technical support experts.
|Key Features|| |
Oracle Hardware and Operating Systems
|Premier Support for Software||Extended Support for Software||Sustaining Support for Software||Premier Support for Hardware and Operating Systems||Extended Support for Operating Systems (Available for Oracle Solaris)||Sustaining Support for Operating Systems|
|Major Product and Technology Releases|
|Operating System and Integrated Software releases|
|24\7 assistance with service requests|
|Access to My Oracle Support including Knowledge Base|
|Software and Operating System Updates|| |
|Integrated Software Updates and Patches|| |
|Critical Patch Updates||Pre-existing||Pre-existing|
|Solaris Critical Patch Updates|| |
|Tax, Legal and Regulatory Updates||Pre-existing|
|Access to Platinum Services|
|Certification with most existing Oracle products/versions|
|Certification with most existing third-party products/versions|
|Certification with most new third-party products/versions|
|Certification with most new Oracle products|
|Onsite hardware support for Oracle server and storage systems Hardware|
|Field Change Orders—system modification recommendations|
|Backport of fixes, for Oracle Linux or Oracle VM programs|
|Right to use Oracle Management Pack for Linux|
|Right to use Oracle Enterprise Manager Operations Centre|
|Access to Oracle Enterprise Tape Analysis and Data Recovery Service|
|24/7 access to Oracle Unbreakable Linux Network|