Support for BEA Products

The same support team who supported BEA's products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. Support phone numbers and website links remain the same.

After June 30, 2008 your support contract renewal will no longer be processed through BEA systems. Please continue to contact BEA, however, to work with your BEA Support Sales representative. The renewal process, and your BEA Support Sales representative, will be transitioned to Oracle Support Sales as of August 1, 2008. You will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a BEA support invoice as of June 30, 2008.

If your support term has already expired, an Oracle BEA Support Sales Representative will contact you beginning in August. Our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.

As the transition is complete an Oracle Support Sales representative will contact you about your renewal.