Support Program Migration for BEA Customers

As of February 2, 2009, all former BEA Production and Development Support customers will be migrated to Oracle Premier Support. BID Gold customers will continue to receive their currently agreed upon services until their contract renewal date, at which time they will migrate to Oracle Premier Support with the option to purchase Advanced Customer Services. BEA Mission Critical Support customers will continue to receive their current services until their contract renewal date, at which time they will be presented with options for similar services through Advanced Customer Services. For specific information, please refer to Oracle's Technical Support Policies.

Expect the Best: Protect and Extend Your Investment with Premier Support
Your business solutions are a significant investment in your organization's success. To capitalize on your investment, you need support that not only helps to maximize the availability of your systems, but also lets you plan for the future. Oracle Premier Support delivers.

Expect greater control of your technology future, with planned continuous product enhancements and access to updates and major releases. Expect trusted expertise, with our unmatched global reach, and access to our technical support engineers. Expect faster problem resolution and system performance with advanced support technologies. Expect clear direction for your technology future—and the knowledge that you have our technology leadership on your side.

Exclusive Advantages of Oracle Premier Support
Oracle customers demand the best in support. Oracle delivers, with award-winning Oracle Premier Support. With Oracle Premier Support, you can look forward to next-generation support enhancements that will help drive your business success. It will also help lead your technology future with the latest in applications and technology support. It will help strengthen your competitive advantage, with next-generation thinking built into everything we do.

• 24/7 Mission Critical Support
  We are one of the largest and most advanced support organizations in the world. With more than 7,500 support professionals and 20, 000 application and technology developers, the scale of the combined Oracle/BEA support organization allows us to deliver the most comprehensive support that other support organizations simply cannot match.

  With the combined talents and technologies of BEA and Oracle, no matter where you are, we're ready to respond with the complete product, technical, and problem-solving expertise you need. With 18 major hubs on 5 continents, our extensive global support infrastructure enables us to support you in any time zone where you do business.

  No one knows more about BEA than BEA's developers and support professionals, who are now part of the combined Oracle support team. With Oracle, you have access to the very people who built your BEA products and who continue to maintain and enhance your software. Get prompt, 24/7 support for your Severity 1 issues, so you can get back to business quickly.

• Lifetime Support
  Your investment in BEA is enhanced by Oracle Lifetime Support, the most comprehensive and flexible support policy in the industry. As described in this policy, Oracle will maintain BEA's currently supported hardware platforms, databases, and operating systems—as part of our commitment to protect, extend, and evolve the value of your technology investments. Oracle Lifetime Support covers your entire technology environment from database, to middleware to applications—an industry first, only from Oracle. Your business strategy drives your upgrade strategy—Oracle Lifetime Support gives you more control and flexibility in the timing of your upgrades which can provide greater piece of mind.

• Oracle Fusion Middleware Investment Protection
  Oracle is committed to providing investment protection for Oracle Fusion Middleware. This involves helping customers derive continual success with their middleware by delivering world-class development and support for years to come.

  A key component is Oracle's Lifetime Support that provides a choice of supported platforms and releases so that customers can upgrade based on their own timeframes and business needs. Typically, customers are provided with three stages of support: 5 years of Premier Support, 3 years of Extended Support and indefinite Sustaining Support. Details are available at: Oracle Lifetime Support Policy.

Oracle has demonstrated success integrating acquired companies into our support model. Oracle is successfully delivering on our commitment to create a superior ownership experience across all product lines. Customers continue to renew their support with Oracle and support customer satisfaction rates have been consistently increasing.

Oracle Premier Support. Expect increased system performance. Expect reduced cost of ownership. Expect next-generation support. Expect nothing less from Oracle's award-winning Premier Support.