Services

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• Gartner, Case Study: A Sophisticated Governance Structure Enabled MTR to succeed in an IT Integration Merger
  Distribution rights expire August 2009 (Publication: July 2008)
• Performance Monitor, Oracle Consulting Derives Business Value For ERP Systems Integration Clients (PDF)
  Distribution rights do not expire (Publication: May 2008)
  Performance Monitor interviewed 298 Oracle clients completing a systems integration project in 2006. Forty-eight of these projects were led by Oracle Consulting. One of the key findings of this research is that each systems integrator has their own respective strengths, weaknesses, and patterns of performance. This paper will examine the performance of Oracle Consulting.
• The Forrester Wave: Oracle Implementation Providers, Q1 2008 (PDF)
  (Publication: March 2008)
  Forrester evaluated major Oracle implementation providers across 107 criteria and found that Accenture and Deloitte lead due to overall strong end-to-end implementation capabilities as well as industry breadth and depth. Oracle and Satyam fare well based on extremely strong technical ability and growing strategy consulting practices.
• Performance Monitor, ERP at the Speed of Light (PDF)
  (Publication: June 2007)
  A successful accelerated implementation will provide a client the power of ERP in the fastest way possible while causing the least disruption of existing business operations.
• Oracle Systems Integration Buyer's Guide (PDF)
  (Publication: December 2006)
  Performance Monitor surveyed 2,004 clients of leading Oracle, SAP, and PeopleSoft systems integrators. The performance criteria scores for Oracle's leading alliance partners are higher for all twelve performance criteria when they team with Oracle and much higher for four of the criteria.
• Oracle Alliance Partners + Oracle Consulting = an Engagement Asset (PDF)
  (Publication: December 2006)
  While Oracle Consulting's results for performance scores and goal attainment are impressive, the most compelling aspect of their performance is an industry-wide low citation of problems (including our data on leading SAP and PeopleSoft systems integrators). They are first in the group for managing eight of thirteen problem areas, second for two problem areas, and third for the remaining three problem areas. The net result is problem citation at two-thirds the frequency of the group average. This high level of problem management extends across all project types, company sizes, and project budgets as well all industry groups.

• AMR, CRM Gets a Little More Social at Oracle OpenWorld (PDF)
  (Publication: September 2008)
  Oracle recognizes the importance of software as a service to the CRM industry, and it clearly has the resources to get to the critical mass - the place where SaaS can really start to scale and pay dividends.
• Forrester, The Forrester Wave: Enterprise CRM Suites, Q3 2008 (PDF)
  Distribution rights expire March 2010 (Publication: August 2008)
  Oracle's Siebel and Oracle CRM On Demand are Leaders.
• Forrester, The Forrester Wave: Midmarket CRM Suites, Q3 2008 (PDF)
  Distribution rights expire March 2010 (Publication: August 2008)
  Oracle's Siebel and Oracle CRM On Demand are Leaders.
• IDC, Social Conventions Infiltrating Enterprise Applications: Oracle CRM On Demand 15 (PDF)
  (Publication: March 2008)
  With the March 11th announcement of Version 15 of its Oracle CRM On Demand product, Oracle has solidly entered the fray of bringing Web 2.0 capabilities to enterprise applications.
• Nucleus Research, Business Critical: Software-as-a-Service Vendor Strategies (PDF)
  (Publication: November 2007)
  Eight out of 10 SAAS vendors delivering business-critical applications run on Oracle.
• Ovum, Oracle's Radical SaaS CRM Vision (PDF)
  (Publication: November 2007)
  Oracle's new applications have the potential to transform the way that CRM is used and greatly improve its effectiveness.
• Gartner, Look Beyond the Fees per User per Month When Comparing SaaS CRM Vendors (PDF)
  (Publication: September 2007)
• Gartner, Introducing SaaS-Enabled Application Platforms: Features, Roles and Futures
  (Publication: August 2007)
• IDC, Important Factors to Consider When Deciding How to Support Your IT Environment (PDF)
  (Publication: July 2007)
  This report reviews the factors that IDC believes enterprises should consider when deciding how to support their IT environment.
• IDC, Oracle Announces Enhancements to Siebel CRM On Demand Product Line Along with New Private Option (PDF)
  (Publication: June 2007)
  IDC believes that Oracle continues to demonstrate commitment to the SaaS delivery model.
• Forrester, Oracle's Siebel CRM On Demand Is A Leader In Sales Force Automation (PDF)
  Distribution rights expire November 2008, (Publication: April 2007)
  Oracle's Siebel CRM On Demand provides software-as-a-service (SaaS) sales force automation (SFA) that offers quick time-to-value, strong usability, and low upfront costs. The product's strong core sales automation features include a Sales Process Coach that helps firms embed sales best practices into the solution.
• Nucleus Research: Guidebook, Oracle's Siebel CRM On Demand (PDF)
  (Publication: April 2007)
  Nucleus found the most successful Oracle Siebel CRM On Demand customers continue to evolve their use of the solution and take advantage of embedded best practices, integration, analytics, and other developments in Siebel CRM On Demand to leverage greater long-term value from their CRM efforts.
• AMR, Oracle Blends Managed Services With OnDemand Pricing (PDF)
  (Publication: October 2006)
  This new managed service finds some middle ground in terms of cost, while reducing deployment as well as risk—the most frequently cited benefits to true SaaS. The model also overcomes any lingering apprehension organizations may still have about sharing their data on the same instance as other companies.

• Gartner, Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You
  (Publication: May 2008)
• Gartner, Dataquest Insight: Software Support Portfolios, Oracle, North America, 2007 Update
  (Publication: December 2007)
• IDC, Oracle Services Vendor Profile (PDF)
  (Publication: December 2007)
  IDC believes that Oracle has a solid base in product support, with the potential to excel in emerging areas of IT focus, such as service-oriented architecture (SOA), business intelligence, master data management, and service management.
• Aberdeen Group, Uniting IT with Business through ITSM: Oracle Leads the Charge (PDF)
  (Publication: December 2007)
  By exploiting the expertise of Oracle, end-users are released from the shackles of technical complexity and freed up to unite IT capabilities with the business goals of the organization, thus becoming well positioned to deliver meaningful customer service and grow the enterprise.
• Telemark Services, The Customer Service Experience Profile - Oracle (PDF)
  (Publication: October 2007)
  This independent report highlights how customers rated Oracle one of the highest in overall satisfaction among communications and IT vendors. Of the respondents, 96.4% said they would recommend Oracle to peers.
• IDC, Important Factors to Consider When Deciding How to Support Your IT Environment (PDF)
  (Publication: July 2007)
  This report reviews the factors that IDC believes enterprises should consider when deciding how to support their IT environment.