Software License Management FAQ

Engagements with Customers and Partners are open, consultative, and transparent. Regardless of the type of engagement, communication with Customers and Partners occurs through face-to-face meetings, presentations, workshops, conference calls, letter and email correspondence.

LMS works with Customers to outline an appropriate process and steps required for each engagement however the length of the engagement is influenced by a number of factors. Longer engagements can be attributed to the complexity of the corporate structure, complexity of the system environment and complexity of the contractual arrangements. The aim for all engagements is to complete them in a timely manner, which produces outcomes that meets the needs of both the business and Oracle.

Correct licensing is the result of fully understanding the software, hardware and business application environments of Customers and Partners. There are many factors which could lead to a customer having the incorrect licenses for their usage. These include:

• Growth of the business in terms of increased workforce through recruitment, acquisitions or mergers, resulting in increased usage volumes
• Installation of unlicensed software
• Misunderstanding or lack of understanding of Oracle's licensing policies and license agreements
• Changes to the the IT hardware environment such as the incorporation of additional servers or processors
• Implementation of new software products or new business applications
• Businesses operating with an assortment of license metrics (both obsolete and current metrics) are at additional risk of being licensed incorrectly. New technologies may not suit older license metrics and this could impact licensing status

LMS expert consultants are able to work closely with Customers and Partners to identify these areas of risk, and develop flexible solutions that satisfy the business goals as well as ensure effective and efficient licensing models.

Like other software vendors in the IT marketplace, Oracle is concerned about intellectual property rights, copyright infringement and piracy.

To combat these risks, Oracle has defined a compliance policy that maintains both its contractual and intellectual property rights. You can access Oracle's Compliance Policy at http://www.oracle.com/corporate/lms/lms_policy.html.

LMS is the only group within Oracle that is authorized to review and provide opinions on your Oracle compliance status. In doing so, LMS will provide guidance and education to assist you in managing your Oracle licenses and remaining correctly and effectively licensed.

Ultimately, when a business is incorrectly licensed this has a direct impact on license and support revenue and therefore affects the level of investment in research and development. As R&D is essential for the continued innovation and evolution of Oracle's products and solutions, license non-compliance ultimately impacts our customers and the marketplace.

The LMS organization is a global group of licensing professionals, with regional teams based in North America, EMEA, JAPAC and LAD. To engage LMS, you can contact the LMS team based in your region. Please send an email to the following addresses if you would like to schedule a consultation with an LMS Consultant:

• LMS North America | license_us@oracle.com (for Customer Services) | LMSChannel_us@oracle.com (for Partner Services)
• LMS Europe, Middle East, and Africa | lms-emea_ww@oracle.com
• LMS Asia Pacific | lms_ap_ww@oracle.com
• LMS Japan | lms_jp@oracle.com
• LMS Latin America | lms_lad_us@oracle.com

LMS will work with you to understand your history and situation and the most appropriate service will be selected. All of the service offerings are delivered in a consistent, effective, collaborative and professional manner.