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REDWOOD SHORES, Calif.
17-JUL-2003 12:00 AM
Oracle Corp. (NASDAQ: ORCL), the world's largest provider of enterprise software, today announced that it has been awarded the 2003 CRM Excellence award by Customer Inter@ction Solutions magazine. The publication chose Oracle for demonstrating how its customer relationship management (CRM) applications helped United Asset Coverage, Inc. (UAC), a leading provider of integrated telecommunications and data networking maintenance services, transform its customer service and billing operations.
UAC is using Oracle CRM to manage its customers and network of more than 33,000 vendors by providing a single, integrated view of all client information to users, including those in sales, the call center and financial operations. Using Oracle, UAC has eliminated manual entry of invoices. Previously, 40 percent of invoices required manual entry.
"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani, chairman and chief executive officer for TMC, the publisher of Customer Inter@ction Solutions magazine. "Oracle has demonstrated to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers."
UAC combines maintenance contracts across all manufacturers and models of telecommunications and data networking equipment into one simple, fixed-price agreement with one quarterly invoice, enabling its clients to save 15 percent on maintenance costs. Before choosing Oracle software, UAC evaluated about a dozen options. The company decided on Oracle because of the superiority of Oracle Service Contracts and Oracle's ability to provide an integrated suite of applications.
About TMC(TM)
Since 1972, Technology Marketing Corporation (TMC(TM)) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC(TM) publishes two magazines: Customer Inter@ction Solutionsä and Internet Telephony(TM) , two online publications, Planet PDA(TM) Magazine and BiometriTech(TM) Magazine, and a series of e-mail newsletters. TMC(TM) is also the first publisher to test new products in its own on-site laboratories, TMC Labs(TM), and provide factual and unbiased product reviews. TMC also produces INTERNET TELEPHONY(TM) Conference & Expo, Planet PDA(TM): The Enterprise PDA Event and BiometriTech Conference & Expo. TMCnet.com publishes more than 25 topical online newsletters.
About Oracle
Oracle is the world's largest enterprise software company. For more information about Oracle, visit our Web site at .
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Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
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