Gartner considers companies receiving a "Positive" rating to "demonstrate strength in specific areas, but are largely opportunistic" and recommends that existing customers "continue incremental investments" while potential customers "put this vendor on a shortlist of tactical alternatives."

"Increasingly organizations are looking to drive customers to lower cost service delivery channels such as the Web. We believe Gartner's rating recognizes Oracle's position in the E-Service market," said Matthew Self, Oracle vice president of service applications development. "Through applications such as Oracle iSupport and Oracle Email Center, Oracle Service helps provide a lower-cost of service delivery while enabling companies to stay closely connected to customers."

In developing its MarketScope reports, Gartner undertakes a rigorous evaluation process including in-depth customer interviews and cost/benefit comparisons to determine vendor ratings. Gartner bases its MarketScope evaluations on functionality, affordability, scalability, viability, market momentum and a company's vision for the future.

As part of the Oracle E-Business Suite, Oracle Service helps companies capture new revenue opportunities, reduce operating costs and improve service effectiveness. Uniquely aligning all service delivery channels including the Web, contact center and field service, Oracle Service equips companies with access to a single, holistic view of the customer to build more effective relationships. To learn more about Oracle Service, please visit http://www.oracle.com/applications/service/servicefamily.html.

* MarketScope Disclaimer
The MarketScope is copyrighted January 5, 2004, by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

1 "MarketScope 2H04 Update: The E-Service Market Shows Promise," Esteban Kolsky, January 5, 2005.

About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.