Oracle's Premier Support, for the first time, provides a standard five-year support policy for Technology (Oracle Database and Oracle Fusion Middleware) and Applications products - (Oracle E-Business Suite, JD Edwards EnterpriseOne, JD Edwards World and PeopleSoft Enterprise). The Policy also extends support for current PeopleSoft and JD Edwards products from the current policy of four years to five years and beyond, demonstrating Oracle's long-term commitment to a superior ownership experience for all customers.

Oracle's Lifetime Support Policy lets customers maximize their Oracle investment, unlock more value from their existing solutions and puts them in control of their upgrade strategy," said Juergen Rottler, executive vice president, Oracle Support and Oracle On Demand. "Customers asked for a comprehensive, flexible support policy to cover the software lifecycle, and we delivered."

Comprehensive and Flexible Support
The Oracle Lifetime Support Policy outlines support options, guarantees access to technical experts, helps customers take full advantage of product enhancements and ensures that systems are always available and secure. Comprehensive and flexible, the Oracle Lifetime Support Policy contains three stages of support:
* Premier Support provides maintenance and support of Oracle technology and applications for five years from their general availability date. Premier Support includes product updates, fixes and security alerts; tax, legal and regulatory requirements; certification with new third-party products and versions; upgrade scripts; major product and technology releases, and technical support
* Extended Support extends Premier Support for an additional three years on select releases for an additional fee and also includes access to upgrade to the next generation of Oracle products and technology.
* Sustaining Support provides access to major product and technology releases and technical support including access to online support tools, Oracle knowledegebases, and call center technical support for as long as customers license Oracle software.

About Oracle Support
Oracle Support gives customers access to the most advanced support organization in the world. The global support team drives better results for customers by helping deliver optimal performance for Oracle Applications, including the PeopleSoft and JD Edwards product lines. No other support organization can match Oracle's breadth and depth of technical expertise, advanced support technologies, or global reach.

About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.

Trademarks
Oracle, JD Edwards, and PeopleSoft are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

The above is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.