With 21 hospitals across the states of Utah and southeastern Idaho, Intermountain Healthcare deployed Oracle HRMS across its enterprise, helping the healthcare system streamline business processes, reduce administrative costs and boost employee productivity by providing a single, accurate view for all HR-related information. By automating processes and centralizing administration, the new HR system enables Intermountain Healthcare to better focus on its commitment to providing quality, affordable healthcare.

"Spread among multiple locations across two states, our HR department was primarily structured around manual data entry processes, resulting in delays between employee change requests and when they were entered into the system," said Intermountain Healthcare Human Resources Technology and Analytics Manager Shawn Davis. "We required a centralized, automated system to help enhance visibility and ensure greater access to information, allowing us to streamline operations and better allocate resources."

Intermountain Healthcare reduced administrative costs via self-service functionality in Oracle Self-Service HR, providing employees with rules-based access to personalized information and the capability to update employee-specific information online, such as marital status, address changes, direct deposit transactions and benefit enrollments. The new system also enables managers to review and update employee job-related details online -- including department transfers and salary adjustments. Further, the online system enabled Intermountain Healthcare to automatically deliver online employee statements of earnings in early 2005. Ninety-nine percent of Intermountain employees now access their statement of earnings online, saving more than $300,000 in annual printing and mailing costs. Oracle Self-Service for Human Resources was deployed in 2003.

"Standardizing business processes, centralizing data and eliminating duplication allowed us to adapt to evolving business needs and establish best-practice HR processes," said Davis. "We now use the Oracle system as a benchmark for other enterprise-wide HR e-service deployments."

Extending its HR system further, Intermountain Healthcare improved employee benefits support and reduced costs with the help of Oracle Advanced Benefits, which allowed Intermountain Healthcare to create an online-only open enrollment for all employees. Through HR training and change-management incentives -- such as gas card giveaways -- Intermountain Healthcare has nearly all of its employees live and enrolled on the online system. Centralized administration and rules-based processes allowed Intermountain Healthcare to reduce employee benefit status inquiries by 70 percent. It also enabled the HR department to reduce overall data entry by 85 percent, freeing the department to devote more time to improving the employee experience, including providing increased access to training and education. The implementation of Oracle Advanced Benefits was completed in 2003.

"Employee retention is a major objective in healthcare today," said Oracle Vice President of Health Industries Mychelle Mowry. "Oracle applications help healthcare providers in their efforts to improve the effectiveness of their employee recruitment and retention initiatives. They also provide higher quality service that employees weigh carefully when determining an employer."

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"About Intermountain Healthcare
"Intermountain Healthcare is a community-owned system of nonprofit hospitals and clinics that provides medical care to residents of Utah and Idaho. Intermountain's physicians, nurses and other caregivers are recognized national leaders in providing high quality care, regardless of patients' ability to pay.

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