As one of the largest and most influential associations for technology service and support professionals, SSPA recognized Oracle for delivering exceptional leadership, innovation and service excellence to its customers. For the fourth year, Oracle was honored in the Innovative Support category. The Innovative Support award recognizes the company that provides new, cutting-edge technology, tools, and systems for delivering exceptional technical support to customers. And for the fourth year Oracle was also awarded the WebStar Service award, which honors the company that delivers exceptional customer service and technical support via the Web. Areas evaluated by the SSPA during the awards process include overall support model, nature and type of assisted and non-assisted support, key performance metrics, and customer satisfaction results and methodologies.

"Oracle has once again shown its strong commitment to technology innovation in support delivery." said Bill Rose, founder and executive director of the SSPA. "Oracle has clearly demonstrated the importance of ongoing innovation and its commitment to providing customers with an outstanding customer service experience."

Oracle is committed to ongoing innovation and to enhancing solutions with embedded features and tools that help lower the cost of operating and maintaining Oracle systems. Oracle has delivered on its commitment with the development of more than 250 automated, advanced support tools for problem avoidance and rapid resolution. In addition, the company extended its Premier Support offering with the introduction of Oracle Configuration Support Manager, a proactive, automated support capability that provides simple, more intelligent ways to track, manage and support Oracle configurations. In recognition of that commitment to service excellence, Oracle was the first enterprise software company to receive global certification under the new J.D. Power and Associates Certified Technology Service & Support Program this year.

"We are honored to be recognized by the SSPA again for our technology innovation and success in delivering a faster, easier, and more cost-effective way for our customers to operate and maintain their Oracle solutions," said Juergen Rottler, executive vice president, Oracle Customer Services. "This award reflects our continued commitment to delivering proactive and automated support technologies that help our customers maintain their systems for optimum performance and our proven track record of delivering a superior ownership experience to our customers. It is also a statement regarding the dedication of Oracle's support professionals who consistently provide excellent support to Oracle's customers."

About Oracle Support
Oracle Support gives customers access to the most advanced support organization in the world to help drive better results for customers and to help deliver optimal performance for Oracle Technology Infrastructure Software and Oracle Applications, including Oracle's JD Edwards, PeopleSoft and Siebel product lines. No other support organization can match Oracle's breadth and depth of technical expertise, advanced support technologies, or global reach, which includes support in 27 languages, in any time zone. Oracle has more than 14,000 developers and over 7,000 support professionals offering comprehensive maintenance and problem resolution for Oracle software.

About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle visit our Web site at http://www.oracle.com.