In operation since 1954, Las Vegas Valley Water District's legacy billing system grew too difficult and costly to upgrade and maintain over time. Coupled with the influx of new residents and business to the Las Vegas community, the legacy system could not easily accommodate changes in Las Vegas Valley Water District's business. The utility will build its new billing system on Oracle Utilities applications to deliver the scalability and flexibility required to assist Las Vegas Valley Water District in updating its billing service and enabling improved customer self-service online. The new system also supports the utility's aggressive water conservation efforts by streamlining rate-change management so that fines and increased rates can be applied accurately to deter water waste.

"Enabling customer self-service and conserving water resources are key priorities in our business," said Alisa Mann, customer services manager for Las Vegas Valley Water District. "We selected this technology because it offered the flexibility, scalability and service our company requires to effectively meet the demands of our customers while also deterring water waste."

"We applaud Las Vegas Valley Water District's efforts to deliver solid customer service while also promoting the conservation of natural resources," said Quentin Grady, senior vice president and general manager, Oracle Utilities Global Business Unit. "We are committed to working with Las Vegas Valley Water District to help the company realize new efficiencies and cost savings through integrated systems and effectively manage valuable customer relationships."

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