Oracle® Support Honored With Services Industry Leadership Award
First Recipient to be Recognized for Outstanding Services Commitment & Industry Contributions
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ORACLE OPENWORLD, SAN FRANCISCO, CA
12-NOV-2007 05:00 AM
Oracle today announced that Oracle(r) Support has been honored with the "Services Industry Leadership" award by the Service and Support Professionals Association (SSPA). Oracle is the first recipient of this award and is being recognized for outstanding contributions to driving thought leadership and innovation in the technology services industry and helping to set the standards for delivering world-class customer support.
"Oracle is committed to delivering world class customer support," said Stephen Smith, Executive Director of the SSPA. "Their long-standing focus and dedication to customer success is evidenced both in their world class support offerings as well as their significant contributions to the technical support industry to help drive it forward. It is the latter that we are recognizing them for with the first ever SSPA Services Industry Leadership award."
The SSPA Services Industry Leadership award acknowledges Oracle's sustained commitment and contributions to the technology services industry, including an active leadership role in defining the industry standards for service excellence - a set of detailed criteria against which the SSPA assesses technical support organizations seeking independent validation and recognition of their technical support capabilities. Oracle is also being recognized for several years of service on the SSPA Advisory Board that helps set the vision and strategy for the technical services industry.
Oracle has a long-standing history of leadership in customer support in the technology industry, pioneering many significant developments in proactive support and and global service delivery. This vision and early commitment to driving service innovation through support of the Service Research and Innovation Initiative, has led Oracle Support to be honored by industry peers with the greatest number of SSPA STAR Awards for service excellence and best practices, including best Value-Added SupportTM, most innovative support, best knowledge management, and best WebStar service.
"We are honored to receive this recognition by the SSPA," said Juergen Rottler, executive vice president of Oracle Customer Services. "This award reflects our ongoing commitment to deliver a superior ownership experience for our customers. We will continue to drive innovation and breakthroughs in service delivery and believe that our contributions are defining the next generation of customer service. It is an exciting time for Oracle and Oracle's customers."
About Oracle Support
Oracle has been a leader in support delivery for many years, pioneering some of the first major advances in electronic support and innovating many of the early support solutions in the technology industry. Oracle Support gives customers access to the most advanced support organization in the world to help drive better results for customers and to help deliver optimal performance for Oracle Technology products and Oracle Applications, including JD Edwards, PeopleSoft and Siebel product lines. No other support organization can match Oracle's breadth and depth of technical expertise, advanced support technologies, or global reach, which includes support in 27 languages, in any time zone. Oracle has more than 16,000 developers and over 7,500 support professionals offering comprehensive maintenance and problem resolution for Oracle software.
About SSPA
The Service & Support Professionals Association (SSPA) is chartered with bringing together the service and support community's best and brightest minds to deliver a relevant blend of market research, programs and certifications including prestigious J.D. Power and Associates Certified Technology Service & Support, as well as networking, media and analyst relations, education and other information resources. SSPA core constituents include the world's leading enterprise and consumer technology companies as well as the scores of innovative small and mid-sized companies that serve to continually refresh the industry by bringing new ideas and processes to the marketplace. For more information, visit http://www.thesspa.com
About Oracle
Oracle (NASDAQ: ORCL) is the world's largest
enterprise software company. For more information about Oracle, please
visit our Web site at http://www.oracle.com
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Trademarks
Oracle is a registered trademark of Oracle
Corporation and/or its affiliates. Other names may be trademarks of
their respective owners.Value-Added Support is a registered trademark of the Service and Support Professionals Association.
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