• Oracle today announced that Edenor, the largest electricity distributor in Argentina, has selected Oracle(r) Utilities Customer Care and Billing and Oracle Utilities Business Intelligence to better enable it to enhance customer service while complying with increasingly complex regulatory requirements.
• Edenor distributes electricity exclusively to the greater Buenos Aires metropolitan area and north of the city, serving a population of approximately 7 million people and an area of 4,637 square kilometers. Argentina represents the third largest Latin American electric sector in terms of installed capacity and consumption.
• Edenor operates in a highly regulated market. In an effort to replace legacy systems with a flexible and scalable alternative, the utility selected Oracle Utilities. Built on open standards, Oracle's enterprise-class applications will help Edenor streamline business processes while enhancing customer service and revenue management.

Supporting Quotes

• "Edenor's selection of Oracle Utilities applications is testimony to the strength and value we offer the industry. We look forward to teaming with Edenor to help the company navigate the demands of a complex regulatory environment, while delivering superior customer experiences," said Quentin Grady, senior vice president and general manager, Oracle Utilities.
• "One of the key reasons we chose Oracle Utilities Customer Care and Billing was to provide our call center staff with a comprehensive view of each customer in order to enhance the customer experience. In addition, Oracle's enterprise-level products provide the flexibility and scalability we need to continue high levels of customer service as demands change and grow," said Rogelio Pagano, chief financial officer, Edenor.

Supporting Resources

• Oracle Utilities
• Oracle Utilities Customer Care and Billing
• Edenor

About Oracle Utilities
Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit http://www.oracle.com/industries/utilities.

About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.

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