• Oracle today announced that more than 16 utilities implemented and 17 utilities selected Oracle(r) Utilities Customer Care and Billing over the last year to help improve customer service, streamline billing processes and accelerate revenue collection.
• Organizations that have selected Oracle Utilities Customer Care and Billing in 2007 include Aurora Energy, City of Winnipeg, Cleveland Water and Southwest Water Company.
• Many utilities have implemented the application, including Abu Dhabi Water and Electricity Authority, Cobb Energy, JEA, Pacific Gas and Electric Company and Sui Southern Gas Company.

Supporting Quotes

• "Today, leading utilities must manage an ever-growing volume of customer data to provide exceptional service and improve efficiency," said Quentin Grady, senior vice president and general manager, Oracle Utilities. "Oracle Utilities Customer Care and Billing enables utilities to harness that data, providing a complete view of customer and billing information to support more responsive customer service and faster bill processing. Recent customer wins and deployments further prove that we provide utilities - of all sizes and segments - with demonstrated value to enhance their billing and customer care operations."
• "Before we implemented Oracle Utilities Customer Care and Billing, we needed to gather information from multiple screens to assist customers," said Robert Arnett, vice president, technology services, Cobb Energy. "The Oracle application puts the information needed to assist our customers at the fingertips of our employees. We are continually finding added value from our implementation. Our infrastructure and applications transformation has touched every Cobb Energy department and each of our affiliate companies, while building a technology platform we can stand on for many years to come."

Supporting Resources

• Oracle Utilities
• Oracle Utilities Customer Care and Billing

About Oracle Utilities
Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit http://www.oracle.com/industries/utilities.

About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.

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