REDWOOD SHORES, Calif.
28-JUL-2008 05:00 AM
- Oracle today announced that MSGas, a growing gas utility in Brazil, has selected Oracle( Utilities Customer Care and Billing to help streamline billing processes and optimize customer satisfaction. MSGas will work with Logica South America to implement the Oracle solution to help manage customer account and billing information and support the rapid expansion of its customer base.
- As MSGas began growing its business and expanding from its predominantly industry-focused customer base to more residential customers, the utility sought an application to help manage its growing volume of customer data in order to provide efficient, accurate customer service. Further, the company knew that individual metering for residential customers would result in a major increase in monthly bills within a very short time. MSGas' existing system could not handle the large amounts of new customer data anticipated.
- The utility needed an application to easily and quickly view integrated, consistent customer data and account information in order to maintain exceptional customer service and advance operational efficiencies. After an extensive review process, MSGas selected Oracle because it offered a highly functional yet cost-effective application.
- Oracle Utilities Customer Care and Billing will provide MSGas with a reliable, scalable billing platform that will manage both meter inventory and customer information to enable the company to deliver accurate, flexible billing plans and superior customer service.
- With Oracle Utilities Customer Care and Billing, MSGas will be able to automate billing processes from the time the system receives and validates meter readings - allowing the company to deliver more accurate, timely bills to customers.
- MSGas also currently uses Oracle Database to support various enterprise applications.
Supporting Quotes
- "We are committed to working with MSGas to help the company effectively manage valuable customer relationships. We look forward to continuing to build our relationship with MSGas as it leverages our application suite to improve efficiency and enhance performance across the entire organization," said Quentin Grady, senior vice president and general manager, Oracle Utilities.
- "Oracle Utilities Customer Care and Billing will allow MSGas to support many internal and external services associated with new residential customers. Even in the implementation phase, the best practices we learned for handling customer accounts and relationships have helped in our expansion by enabling us to perform complex processes for connecting new customers. Subsequently, we will be able to create complex services agreements to support these customers. We foresee smooth and efficient management of new customer data through the new Oracle Utilities Customer Care and Billing solution," said Leonardo Barbosa, chief information officer, MSGas.
Supporting Resources
About Oracle Utilities
Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit http://www.oracle.com/industries/utilities.
About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
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