• Reinforcing its leadership position in driving innovation in Customer Support and Service, Oracle today announced the next release of Oracle(r) Software Configuration Manager.
• Lightweight and secure, Oracle Software Configuration Manager collects and integrates detailed system configuration information that helps Oracle to deliver highly automated, proactive and personalized support. It also integrates with an array of related innovations that Oracle has been driving around personalized knowledge management, automated healthchecks, supportability and management tools, and improved dashboard reporting and information management all aimed at delivering the industry's leading customer support experience.
• The latest release of Oracle Software Configuration Manager is available for download today.
• Oracle also announced that the Service and Support Professionals Association (SSPA) recently honored Oracle Customer Services with the "Best Embedded Product Support" award.
• Oracle is the first company to receive the SSPA "Best Embedded Product Support" award. The criteria for winning the SSPA "Best Embedded Product Support" award included a wide range of capabilities including product self-diagnostics, automatic failure alerts and case creation, and seamless update download.
• Oracle's wide portfolio of embedded support capabilities—including Software Configuration Manager, as well as Database Advanced Fault Diagnostics, Health Checks and Oracle Diagnostics—was deemed best in class in these areas.
• Since 2002, 14 SSPA awards have been presented to Oracle—more than any other technology company.

Supporting Quotes

• "This newest release of Software Configuration Manager reflects our continued commitment to helping our customers achieve maximum business success with their Oracle-based solutions," said Juergen Rottler, executive vice president of Oracle Customer Services. "With nine consecutive quarters of increasing customer satisfaction ratings, we continue to drive innovation to deliver breakthrough personalized, proactive and preventive service to our customers. Customers tell us that we are leading the way in defining the next generation of customer service in our industry."
• "Oracle is making significant advancements in the industry by enhancing their service capabilities," stated Stephen Smith, executive director of the SSPA. "By winning the SSPA Embedded Product Support STAR award, Oracle demonstrated their leading edge approach to supporting their customers."
• "At Hortica Insurance & Employee Benefits, service level agreements with our customers require us to be up and running reliably," said Mike Riley, Project Manager / DBA, Hortica Insurance & Employee Benefits and VP, Oracle Development Tools User Group (ODTUG). "Oracle's Software Configuration Manager helps us proactively identify critical patches and configuration information so we can meet our service level commitments and avoid unexpected downtime. Software Configuration Manager allows our IT team to perform at the top of their game."
• "Oracle Support reinforces the ability to automate, introduce best practice and personalize our system-wide support environment at the California State University, making internal processes easier "said Mike McLean, Senior Director of Information and Application Services. "Within our highly dynamic IT environment, Oracle Support is helping us streamline business processes and drive new initiatives. We have been able to maximize the value from Oracle solutions and continue to meet our unique business objectives to serve the CSU's educational mission with Oracle Support."

Supporting Resources

• Software Configuration Manager FAQ (PDF)
• Software Configuration Manager
• STAR Awards for Best Practices—Best Embedded Product Support - Software
• The STAR Awards for Best Practices
• Exceptional Award-Winning Support—Since 2002, 14 SSPA awards have been presented to Oracle.
• Oracle Support

Availability
Oracle Software Configuration Manager is available with Oracle Premier Support at no additional cost for customers who are current with their maintenance fees. The latest release of Oracle Software Configuration Manager is available for download today through Oracle MetaLink. Terms, conditions and restrictions apply.

Oracle Software Configuration Manager
Oracle Software Configuration Manager is the foundation of a new support experience that Oracle is committed to delivering to customers through a portfolio of embedded support tools, capabilities and services. Oracle Software Configuration Manager leverages Oracle Enterprise Manager software and integrates the capabilities of Oracle software with the support processes, knowledge-bases and hundreds of innovative and proven support tools.

About Oracle Support
Oracle has been a leader in support delivery for many years, pioneering some of the first major advances in electronic support and innovating many of the early support solutions in the technology industry. Oracle Support gives customers access to the most advanced support organization in the world to help drive better results for customers and to help deliver optimal performance for Oracle Technology products and Oracle Applications, including JD Edwards, PeopleSoft and Siebel product lines. No other support organization can match Oracle's breadth and depth of technical expertise, advanced support technologies, or global reach, which includes support in 27 languages, in any time zone. Oracle has more than 16,000 developers and over 7,500 support professionals offering comprehensive maintenance and problem resolution for Oracle software.

About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.