• KPN, the leading provider of fixed and mobile telephony, broadband and television in the Netherlands and other parts of Europe, has implemented Oracle Application Integration Architecture to productize integration and enable business processes across Siebel CRM 8.0 and Oracle(r) Communications Billing and Revenue Management.
• The implementation of Oracle's Siebel CRM, Oracle Communications Billing and Revenue Management and the Oracle Application Integration Architecture (AIA) for Communications is a key part of KPN's efforts to simplify and transform its IT systems, and improve customer-centricity.
• By implementing Oracle AIA for Communications, KPN is able to streamline processes that cross its CRM and Billing systems. This integration enables:
  • Faster launch of new products and services with synchronization of product details between Billing and CRM;
  • Improved data quality with pre-integrated synchronization of customer and order data from CRM to billing; and
  • Increased customer satisfaction with accurate and consistent data in the call center.
• From start to finish, the deployment of Oracle's integrated CRM and Billing platform for the launch of consumer Fiber services was accomplished in less than 6 months.
• Demonstrating immediate ROI, using Oracle AIA for Communications, KPN has reduced the overall effort to go market with this solution by 10-20%.
• In the future, KPN plans to further expand their new architecture with personalized 24x7 web-based customer self-service, customer and account mastering and a centralized product catalog.

Supporting Quotes

• "With Oracle Application Integration Architecture for Communications, KPN has integrated key applications to offer efficient business processes for customer centric billing. We have saved significant time and money by using pre-built integrations, as opposed to having to develop them from scratch," said Frank Veldhuizen, Program Manager, KPN. "It enables us to be a market leader in customer service, and will enhance our competitive position."
• "Oracle launched AIA one year ago and we are delighted to see that KPN, one of our first AIA customers, is already benefiting from its implementation of the Oracle Application Integration Architecture," said Oracle VP of Industry Application Strategy Dan Byrnes. "AIA is an open, standards-based platform for business process management across Oracle, third-party and custom applications. As part of AIA, we have delivered pre-built integrations, such as AIA for Communications, that helps reduce the cost, time and complexity of integration."

About KPN
KPN is the leading telecommunications and ICT service provider in the Netherlands, offering wireline and wireless telephony, internet and TV to consumers and end-to-end telecom and ICT services to business customers. KPN's subsidiary Getronics operates a global ICT services company with a market leading position in the Benelux, offering end-to-end solutions in infrastructure and network-related IT. In Germany and Belgium, KPN pursues a multi-brand strategy in its mobile operations and holds number three market positions through E-Plus and BASE. KPN provides wholesale network services to third parties and operates an efficient IP-based infrastructure with global scale in international wholesale through iBasis.