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Oracle Real User Experience Insight

According to industry experts, over 70% of user issues are still reported by end-users not by system monitoring tools. Oracle Real User Experience Insight identifies and helps resolve user experience issues and revenue problems before business and users are impacted. Oracle Real User Experience Insight uses a state-of-the-art network protocol analysis technology to analyze performance and availability as well as user behavior. It has no impact on the performance of your applications and requires no changes to them. It can be used on traditional Web-based applications as well as SOA and AJAX enabled applications. By extending Oracle's unique top-down approach to application management, Real User Experience Insight enables you to manage applications from the users' perspective.

BENEFITS
  • Higher Quality of Service—Remediate problems before they become emergencies resulting in higher customer satisfaction, higher revenue, and greater employee productivity.
  • Greater alignment between IT and Business—Use real-time and historical information about customer behavior on your Web applications to optimize sales funnels and convert more revenue. Get details on the exact errors your customers are encountering anywhere on your Website and eliminate revenue loss and negative experience.
  • Enable proactive management and reduce IT costs—Resolve issues before customer and user calls start flooding the helpdesk. Get to the root of performance and availability problems more quickly and know exactly what to do in order to remediate the issues. Reduce support costs by lowering the volume of support calls your call center or support desk needs to handle.

PRODUCTS
 
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