ORACLE OPEN WORLD 2013: July 23-25, 2013 China

Oracle OpenWorld Support Stars bar

Don't miss this opportunity to meet with the Stars of Oracle Customer Support Services. Challenge the experts with your toughest questions about the Oracle products you use to run your business, and get assistance with the Oracle Support tools you rely on, including My Oracle Support and Oracle Enterprise Manager Ops Center. This is your chance to learn about the most current practices in proactive product maintenance while exploring additional Oracle services, such as Oracle Platinum Services, Business Critical Support, and other offerings from Oracle Consulting and Oracle Advanced Customer Services.


Oracle Global Customer Support Center

Join us at the Oracle Support Stars Bar for useful tips on Oracle Database, Oracle E-Business Suite, middleware, proactive system tools, knowledge-based searching, troubleshooting, and other best practices.

Agenda

 

Tuesday, July 23, 2013

 
 

Manage your Service Request Effectively (Oracle Fusion Middleware and Oracle E-Business Suite)

Ben Yu, Senior Technical Support Engineer, Oracle

10:00–10:30

 

Oracle E-Business Suite and Oracle Fusion Middleware Preventive Service

Bo Yu, Senior Technical Support Engineer, Oracle

12:00–12:30

 

Proactive Support for Oracle Database

Jane Zhang, Principal Technical Support Engineer, Customer Support, Oracle

14:00–14:30

 

Solaris 11: Best Practices for Maintaining and Upgrading Oracle Solaris

Xirong Cheng, Senior Technical Support Engineer, Oracle

15:00–15:30


Wednesday, July 24, 2013

 
 

Manage your Service Request Effectively (Oracle Fusion Middleware and Oracle E-Business Suite)

Ben Yu, Senior Technical Support Engineer, Oracle

09:00–09:30

 

Proactive Support for Oracle Database

Jane Zhang, Principal Technical Support Engineer, Customer Support, Oracle

10:00–10:30

 

Solaris 11: Best Practices for Maintaining and Upgrading Oracle Solaris

Xirong Cheng, Senior Technical Support Engineer, Oracle

12:00–12:30

 

A Brief Introduction to Hard RAID on the Oracle SPARC Server

Paul Hu, Technical Support Engineer, Oracle

13:00–13:30


Thursday, July 25, 2013

 
 

Oracle E-Business Suite and Oracle Fusion Middleware Preventive Service

Bo Yu, Senior Technical Support Engineer, Oracle

09:00–09:30

 

A Brief Introduction to Hard RAID on the Oracle SPARC Server
Paul Hu, Technical Support Engineer, Oracle

10:00–10:30

 

Proactive Support for Oracle Database
Jane Zhang, Principal Technical Support Engineer, Customer Support, Oracle

11:00–11:30

 

Oracle E-Business Suite and Oracle Fusion Middleware Preventive Service
Bo Yu, Senior Technical Support Engineer, Oracle

12:00–12:30


Oracle Premier Support Services

Join us at the Oracle Support Stars Bar to discover how Oracle Premier Support can effectively secure your business systems. In addition to the powerful My Oracle Support portal, Oracle provides proactive services with experienced experts, who present you with tailored technical sessions covering a variety of topics, including advanced Oracle Database maintenance, case studies of Oracle Active Data Guard, and best practices for SQL tuning and Oracle Real Application Clusters (RAC) management. Don’t miss this opportunity to help your business and boost your career.

Agenda

Featured Speaker: Guangbin Cui, Senior Customer Service Manager, Oracle

 

Tuesday, July 23, 2013

 
 

SQL Tuning Best Practices

09:00–09:30

 

Oracle Database Advanced Maintenance

11:00–11:30


Wednesday, July 24, 2013

 
 

Oracle Active Data Guard Case Study

14:00–14:30

 

Oracle RAC: Introduction and Maintenance

16:00–16:30


Oracle Advanced Customer Services (ACS)

Why choose Oracle Advanced Customer Support Services? The answer is simple: with seamless data availability, optimal applications performance, and reduced IT risk, Oracle ACS provides the complete package for the success of your business. These tailored, mission-critical support services help you maintain and maximize performance in all Oracle systems. Meanwhile, our experts provide proactive and preventive support using advanced diagnostic tools. Ultimately, Oracle ACS will help you increase system availability, reduce risk, and accelerate ROI across the Oracle stack—from applications and middleware to servers and storage systems.

Agenda

 

Tuesday, July 23, 2013

 
 

Oracle Platinum Service and Oracle Enterprise Manager Ops Center: VIP Support at No Additional Cost
James Zhao, Staff Sales Consultant, Oracle

13:00–13:30

 

Oracle ACS Services Suite: Virtualization and Data Center Consolidation
Jackie Liu, Senior Manager, Oracle ACS Service Management, Systems

16:00–16:30


Wednesday, July 24, 2013

 
 

Upgrade to Oracle Database 11g: Best Practices and Lessons Learned
James Zhao, Staff Sales Consultant, Oracle

11:00–11:30

 

Oracle E-Business Suite Upgrade: Best Practices and Lessons Learned
Ares Zeng, Senior Solution Manager, Oracle ACS

15:00–15:30

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PARTNER SPOTLIGHT

Beijing aero

Beijing Aero-com Information Technology Co., Ltd.

This vital and innovative enterprise leads the way by focusing on building big data platforms and applications solutions.

Changshayirui

Changsha Yirui Information Tech Co., Ltd.

Changsha Yirui Information is one of the most comprehensive authentic software distributors and solution service providers in South China.

JiangXi BeiRuan

JiangXi BeiRuan Technology Co., Ltd.

BeiRuan Technology eases your life and makes your work easier with technology and creativity

Noah Ark Consulting

In the past 14 years, Noah Ark Consulting has helped more than 200 large enterprises build performance management systems based on management accounting. An Oracle EPM Partner of the Year.

Visit us in booth D06c

RealStar

RealStar E-Sci & Tech Co., Ltd., Hefei

Professional, highly efficient, and sustainable IT information services €”all from RealStar.

Visit the company website.