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Oracle Customer Services Event World Tour Tracks
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- Techniques for Extracting More Value from Oracle Premier Support
Oracle Premier Support is loaded with features, technologies and tools that help customers better utilize their existing software investments. Yet, a majority of customers are experiencing unrealized return on their investment due to the lack of insight about the many proactive and automated resources available to help you with set up, installation and ongoing maintenance of your Oracle technologies.
- Faster problem resolution leveraging Web 2.0
Oracle is transforming the customer support experience with investments in Web 2.0 technologies. In this session, you will learn how you can more quickly address product related questions by participating in the only Oracle community moderated by Oracle Support experts. With a direct connection to Oracle expertise and a vast network of peers you can collaborate in real-time to quickly resolve questions, share knowledge, and exchange Oracle best practices so that you can get the most from your Oracle investments.
- Best Practices for Accelerating IT Value Using Oracle On Demand
Organizations leading their industry are also at the forefront of outsourcing strategy. Increasingly, these top performing companies and public sector organizations have pursued a "best of breed" strategy, partnering with providers who lead in the delivery of outsourcing services for key components of their IT architecture. This session will enumerate the benefits of successful multi-sourcing strategies, and highlight the role of the software vendor as a specialist providing new delivery models to support outsourcing.
- Oracle E-Business Suite Release 12 Upgrade Best Practices
Learn the best practices Oracle On Demand has used to help customers upgrade to Oracle E-Business Suite Release 12 more quickly, at a lower cost, and with reduced risk. This session also explains how you can retool your infrastructure and modify your IT processes to maximize the benefits of Release 12 over the long term.
- Optimizing New Technology Adoption Through Comprehensive Training
Does your company need training to make new software implementations manageable and successful? Learn about Oracle's range of flexible education solutions that optimize your Oracle technology. And make your company's adjustment to change successful and measurable.
- Oracle Business Process Management, Driving the Dynamic Business
Oracle BPM drives the dynamic business by leveraging an enterprise's most valuable assets: people, processes and systems. At the end of the day, this means using technology to enable companies and their people to achieve sustainable agility and expansion, to transcend boundaries for increased visibility and to operate at maximum efficiency. Learn how Oracle's BPM products help organizations in each of these areas and how it can help you.
(NOTE: This session may not be available in all cities)
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- Improving IT Productivity with Next Generation Support
Learn more about how the combination of Oracle Configuration Manager (OCM) and My Oracle Support can greatly simplify your interactions with Oracle Support, provide you with advanced insights about the security and performance of your Oracle systems, and allow you to proactively identify potential issues before they occur.
- Best practices for Doing More with Less - Oracle On Demand Solutions
IT pain points can devastate a business. Leaders in their industry are realizing that they can lower their IT project risk and get maximum business value from their Oracle investment through outsourcing their Oracle applications. Through this presentation, you will learn learn how the benefits of Oracle On Demand:
- Can keep your company agile through standardization and highly-managed upgrades
- Allow you to more easily focus on revenue-generating projects
- Provides the flexibility to scale up or down according to your current business needs
- Drive Operational Excellence with Oracle Advanced Customer Services
Alltel Wireless, one of the largest wireless networks, answers to a lot of customers. And when 11 million customers rely on you for wireless service, taking chances with critical systems is not an option. This session examines how Alltel found a perfect fit in the proactive, personalized services offered by the Solution Support Center and Advanced Customer Services. Hear how Alltel reduced critical Service Requests by 70% while maximizing system availability with Solution Support Center services tailored to its unique business needs.
- Virtualize Your Enterprise and Lower Your Costs
As the volume of information in data centers continues to grow exponentially, IT professionals are faced with a number of challenges:increased hardware, energy, and cooling costs; real estate, facility, and space expansion costs; resource underutilization; and scalability, reliability, and availability issues. Learn how Oracle VM server virtualization helps organizations to manage their data more efficiently, economically, ecologically and risk-free, along with significant cost savings.
- Realize the Full Potential of Linux
Discover the true opportunity of Linux with Oracle Unbreakable Linux support program. Oracle delivers enterprise-class support for the Linux operating system with premier backports, free comprehensive management, free cluster software, comprehensive indemnification, extensive real-world testing, deployment best practices, all at significantly lower cost while mitigating risk and accelerating time to market for customers.
- Simplifying the Support Experience with My Oracle Support
Learn more about how the combination of Oracle Configuration Manager (OCM) and My Oracle Support can greatly simplify your interactions with Oracle Support, provide you with advanced insights about the security and performance of your Oracle systems, and allow you to proactively identify potential issues before they occur.
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- Oracle Security Assurance
Over the years, Oracle has implemented a comprehensive set of technologies, policies, and procedures to ensure that its products meet the security requirements of its customers. Collectively known as Oracle Software Security Assurance, these measures are designed to: ensure the effectiveness of security controls in Oracle products; provide effective and predictable remediation to eliminate security vulnerabilities in released software, and enable customers to maintain a proper security posture.
In this highly interactive breakout session, you will be able to discuss the security implications of areas related to Oracle Critical Patch Update, Oracle Configuration Manager, and My Oracle Support.
- Securing Data and Minimizing Risk
This session covers how Oracle On Demand helps customers achieve the highest level of data security for complying with strict regulatory standards and mandates, such as the Sarbanes-Oxley Act, Gramm-Leach-Bliley Act, Health Insurance Portability and Accountability Act (HIPAA), Euro-SOX (European Union), and other governmental compliance policies. Find out how firms leverage Oracle On Demand's security and compliance initiatives, which include security patching, spearheaded by Oracle security experts and bolstered by a high security facility.
- Best Practices for Oracle Database Upgrades
If upgrade plans are on your horizon, learn how Oracle Advanced Customer Services plan, guide and measure successful Oracle Database upgrades. Discover how Oracle experts develop a predictable upgrade path for our customers that reduces complexity, lowers risk, and saves the high cost of potential errors for our customers. Hear how Oracle is helping customers like Sanmina-CSI and Comcast seamlessly migrate to the latest Oracle Database technologies, and why analysts report that this service is a breakthrough in IT Service Management.
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