A Great Customer Experience Is Complex—
Learn How to Get It Right

Some of the best and brightest minds came together for three days in San Francisco to explore the Experience Revolution. If you weren’t able to attend the conference, or weren’t able to catch all of the general sessions you wanted to, see the videos on demand.

View Customer Experience General Sessions

The Oracle Customer Experience Summit @ OpenWorld offered more than 40 sessions, combining general sessions, roundtables, working group sessions, and networking opportunities designed to help attendees get maximum value from their participation.

Expert-led sessions covered topics such as

  • Identifying trends and innovations for succeeding with a customer experience–driven business strategy
  • Delivering great experiences throughout the customer lifecycle
  • Delivering real value through acquisition, retention, and efficiency
  • Demonstrating ROI for customer experience investments
  • Increasing revenue and referrals and reducing churn through better customer experience