East Point Business Park, Dublin

Welcome to Oracle International e-Business Centre (IeBC) which was set up late 1998. The IeBC has its origins in a study carried out in Europe, the Middle East and Africa (EMEA) which concluded that implementing common processes and systems would greatly improve both management reporting and the efficiency and cost effectiveness of the business operations. Centralising these processes in one IeBC will enhance the benefits by facilitating the proliferation of best known methods to every business operation. Our plan is to bring more than 30 countries throughout EMEA into the IeBC over a 18 month period beginning in June 1999.

Each new customer will be supported by an implementation team in the country dedicated to facilitating a smooth transition. The internet is more than the World Wide Web global network, it is a complete, new model for corporate computing,

• Inter computing is based on universal standards.
• Internet applications are easy to develop and inexpensive to run.
• Data is consolidated.
• Complexity is centralised.
• Information is distributed instantaneously and universally.
• Internet computing is revolutionary that it will totally replace the mainframe and client - server system that came before.

e-BUSINESS MEANS BIG BUSINESS

The concept is simple. Bring together functions that are frequently duplicated and inconsistent across divisions, subsidiaries or operating units and provide these services at lower cost and more effectively, through a Shared Services Centre.

Shared Services Centres operate as free-standing businesses, usually based at an independent location led by a senior executive providing service-minded leadership.

The focus is on delivering customer satisfaction using the benefits of centralisation, such as economies of scale, standardisation and the provision of a single technological base for maintenance and improvment.

Oracle''s Shared Services Centre (Oracle IeBC), is built on a customer focused Finance & Administration (F&A) infrastructure, using standard processes and common systems. It is a business support organisation which aims to provide world class processes and knowledge based services to its customers. <

As we approach the 21st century, the ever increasing pace of business growth and development is focusing the spotlight on centralised operations. The need for highly flexible and rapid responses to market expectations will be the major challenge for survival. This relentless drive to centralisation is the critical driver behind the evolution of the Shared Services Centre. Based on a single database, centralised SSCs deliver huge cost-benefits through lower implementation and maintenance costs and help to create the flexibility so critical to survival. IeBCs offer:

• Centralisation : Centralised database, information gathering and dissemination ensuring consistency of data across the region and producing economies of scale;
  
• Standardisation : Standardised procedures enabling customers to deal with a single global organisation;
  
• System Savings : Reduced system implementation and maintenance cost;
  
• Single Instance : Providing a major step forward in the delivery of the Single Instance corporate objective;
  
• Cost Reduction : Reduction in the Finance expense as a percentage of revenue.
  

• License : First Year Support

  The processing of License Orders from receipt of the order package from the sales channel to the point where the data is submitted for invoicing.

• Support Renewals

  Processing of Support Renewals from quoting to customers to the point where the data is submitted for invoicing.

• Accounts Receivable

  Accounts Receivable which will include the provision of credit management services, with responsibility for cash collections and accurate credit monitoring and the provision of revenue recognition services.

• Purchase To Pay

  Processing all supplier invoices from receipt of invoice, checking, authorisation and approval through to payment. Includes the processing of all employee expense claims from receipt of claim, checking, authorisation and approval through to payment.

• Cash Management

  The Cash management process covers three distinct areas : forecasting investment, bank reconciliation and petty cash.

  General Ledger/Intercompany

  The maintenance of the Standard Chart of Accounts in order to complete month end closing in accordance with corporate guidelines. Also provide a standardised service for inter company transactions, to eliminate outstanding items on consolidation.

  Consulting

  The setting up of consulting projects through to invoicing.

  Quality

  Maintenance of customer information to ensure compliance with quality standards.

  Services not currently on offer but which will come on board in the near future include:

  • Order to Invoice (Education)
  • Commissions
  • Fixed Assets
  • Compensation Plans

  The IeBC will be organised to facilitate the achievement of our strategic objectives, in particular our aim of continually exceeding customer expectations by providing exceptional services. The organisational structure which is set out below reflects the IeBC's objectives of:

  1. Satisfied Customers

  2. Satisifed Employees

  3. Building a Reference Site

  Increasingly the Finance Organisation is striving to become a value adding business partner. The International e-Business Centre supports this objective of focusing finance resources and time on the business partnering role by enabling business unit finance staff to be freed up from routine transaction processing and reporting.

  Each country becoming a customer of the IeBC will have a local IeBC Coordinator. The Coordinator will be supported directly by a Country Owner, located within the IeBC. The Country Owners objective is to ensure that our customer (you) is satisfied trough ensuring that agreed service levels are achieved and that all issuesare promptly resolved.

  For further information please contact:
  John F. Martin
  ORACLE Internation e-Business Centre
  East Point Business Park
  Clontarf, Dublin 3
  Ireland
  Tel: 803 3777