Siebel Customer Relationship Management Applications

¿POR QUÉ ORACLE?

ORACLE IS #1 IN CRM APPLICATIONS

Oracle's Siebel Customer Relationship Management (CRM) enables organizations to transform the customer experience. With solutions tailored to more than 20 industries, Siebel CRM delivers:

Comprehensive CRM capabilities
Tailored industry solutions
Role-based customer intelligence and pre-built integration

Successfully implemented with more than 4.6 million users worldwide
Rated as the leader in 11 Forrester Wave Reports
Rated as a leader in 5 Gartner Magic Quadrants (Source: Gartner Magic Quadrants, 2006-2007)

DISCOVER HOW SIEBEL CUSTOMER RELATIONSHIP MANAGEMENT CAN HELP YOU

Product Lines

Sales (inglés)
Marketing (inglés)
Service and Contact Center (inglés)
Self-Service and eBilling (inglés)

Application Solutions

Partner Relationship Management (inglés)
BI Applications (inglés)
CRM Technology (inglés)

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS

Leverage	Gain	Accomplish
Comprehensive CRM	Strategic sales, service, call center, marketing, customer order management and customer mastering capabilities	Best practices for improving customer satisfaction and loyalty
Industry-specific options	Complete control and tight tailoring of CRM to the needs of the business	Enduring competitive advantage from transforming the customer experience
On-demand CRM	CRM applications that are easily consumed by business users	Fast response to market requirements and customer needs Read more about Oracle's CRM On Demand solutions
Pre-built Integrations	Coordinated Business Processes, Business Rules, Decision Support	Lowered operational costs and improved customer satisfaction Read more about Oracle's Application Integration Architecture (AIA) for Siebel (inglés)
Applications Unlimited	Ongoing value of Siebel enhancements and support	Low total cost of ownership and faster ROI Hear more about the value of Apps Unlmiited for Siebel - Podcast with Ed Abbo, Senior Vice President of Siebel Applications (inglés - mp3)

INDUSTRY LEADERSHIP

Forrester Report: The Forrester Wave: Enterprise CRM Suites, Q1 2007 (inglés)
Gartner Report: Leading Analyst Firm Ranks Oracle's Siebel Enterprise Marketing Suite as a Leader in Multi-Channel Campaign Management Evaluation (inglés)
Gartner names Siebel the "Leader" in CRM Customer Service Contact Center Magic Quadrant, 2007 (inglés)

CUSTOMER RESULTS

Read more: customer success stories

Contacto Oracle

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Contactos regionales

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Offers

Noticias

Eventos

Visite la sección de Eventos y encuentre los Webcast, Seminarios y Eventos más destacados de Siebel Customer Relationship Management Applications

Clientes

Hoja de Datos

Ensure Siebel Upgrade Success (inglés - PDF)
Siebel CRM 8.0: Transformational CRM—the Power to Lead (inglés - PDF)

Informes Ejecutivos

7 Tips for Profiting from Lean Times with CRM (inglés - PDF)
Maximizing CRM effectiveness during lean times (inglés - PDF)
Differentiate Your Company With Complete CRM (inglés - PDF)
Self-Service Meets 2.0: Serving the 21st Century Customer (inglés - PDF)
Taking CRM Integration to the next level (inglés - PDF)
Powering the Customer-Centric Airline with Loyalty Management (inglés - PDF)
What is your recession sales strategy? (inglés - PDF)

Demostraciones

Siebel Loyalty Management (inglés)
Siebel CRM Customer Self-Service Solutions (inglés)
Oracle CRM On Demand (inglés)
Oracle CRM On Demand to Siebel CRM Integration (inglés)
Oracle Social CRM (inglés)
Oracle Sales Prospector (inglés)
Siebel Enterprise Marketing Suite (inglés)
Siebel Contact Center & Service (inglés)
Oracle Self-Service E-Billing (inglés)
Oracle Contact Center Solutions (inglés)
All CRM Product Demos (inglés)

Podcasts

Oracle CRM On Demand Release 16 (inglés - MP3, 11 min.)
What's New in Oracle UPK and Oracle UPK Professional (inglés - MP3, 12 min.)
Why Customers should upgrade to the latest release of Oracle's Siebel CRM (inglés - MP3, 10 min.)
Siebel 8.1.1 for Communication (inglés - MP3, 10 min.)
Siebel CRM 8.1.1 Solutions (inglés - MP3, 11 min.)
Oracle's Web 2.0 Strategy for CRM (inglés - MP3, 15 min.)
Trends in Today's CRM Marketplace (inglés - MP3, 4 min.)

Seminarios por Internet

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