Siebel Customer Relationship Management Applications

¿POR QUÉ ORACLE?

Oracle's Siebel Customer Relationship Management (CRM) enables organizations to transform the customer experience. With solutions tailored to more than 20 industries, Siebel CRM delivers:

• Comprehensive CRM capabilities
• Tailored industry solutions
• Role-based customer intelligence and pre-built integration

 

ORACLE IS #1 IN CRM APPLICATIONS

• Successfully implemented with more than 4.6 million users worldwide
• Rated as the leader in 11 Forrester Wave Reports
• Rated as a leader in 5 Gartner Magic Quadrants (Source: Gartner Magic Quadrants, 2006-2007)

DISCOVER HOW SIEBEL CUSTOMER RELATIONSHIP MANAGEMENT CAN HELP YOU

Product Lines Sales (inglés) Marketing (inglés) Service and Contact Center (inglés) Self-Service and eBilling (inglés)

Application Solutions Siebel CRM On Demand (inglés) Customer Data Integration (inglés) Quote & Order Capture (inglés) Call Center Infrastructure (inglés)

Partner Relationship Management (inglés) BI Applications (inglés) CRM Technology (inglés)

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS

Leverage	Gain	Accomplish
Comprehensive CRM	Strategic sales, service, call center, marketing, customer order management and customer mastering capabilities	Best practices for improving customer satisfaction and loyalty
Industry-specific options	Complete control and tight tailoring of CRM to the needs of the business	Enduring competitive advantage from transforming the customer experience
On-demand CRM	CRM applications that are easily consumed by business users	Fast response to market requirements and customer needs Read more about Oracle's CRM On Demand solutions
Pre-built Integrations	Coordinated Business Processes, Business Rules, Decision Support	Lowered operational costs and improved customer satisfaction Read more about Oracle's Application Integration Architecture (AIA) for Siebel (inglés)
Applications Unlimited	Ongoing value of Siebel enhancements and support	Low total cost of ownership and faster ROI Hear more about the value of Apps Unlmiited for Siebel - Podcast with Ed Abbo, Senior Vice President of Siebel Applications (inglés - mp3)

INDUSTRY LEADERSHIP

Forrester Report: The Forrester Wave: Enterprise CRM Suites, Q1 2007 (inglés)
Gartner Report: Leading Analyst Firm Ranks Oracle's Siebel Enterprise Marketing Suite as a Leader in Multi-Channel Campaign Management Evaluation (inglés), y Gartner names Siebel the "Leader" in CRM Customer Service Contact Center Magic Quadrant, 2007 (inglés)

CUSTOMER RESULTS

Virgin Mobile deploys Siebel CRM to enable world-class customer service with real-time, multi-channel customer interactions (read story) (inglés)
Oversea-Chinese Banking Corporation Limited uses Siebel CRM to reduce customer referral times by 97% and increases telesales productivity by 80% (read story) (inglés)
Honeywell Aerospace increased annual after-market spare parts revenue by 20% with Siebel CRM (read story) (inglés)
City of New York consolidates 14 pages of telephone listings for city departments and agencies into one 311 telephone number (read story) (inglés)
Read more: customer success stories

CONOZCA MÁS

Podcasts:The Benefits of BPO Powered by Oracle (inglés)
Hoja de Datos: Ensure Siebel Upgrade Success (inglés - PDF) y Siebel CRM 8.0: Transformational CRM—the Power to Lead (inglés - PDF)

NOTICIAS Y EVENTOS

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Eventos: Visite la sección de Eventos y encuentre los Webcast, Seminarios y Eventos más destacados de Siebel Customer Relationship Management Applications