Federación Patronal Strengthens Competitiveness through Improved Customer Care

Challenges
Federación Patronal Seguros S.A. wanted to secure its leading position in Argentina's competitive insurance industry by improving its customer service. To accomplish this, the company needed to ensure that its agents had secure access to insurance applications through any Web browser so they could generate real-time quotes and claim histories. It also needed to improve the quality of its data, which was inconsistent and out-of-date because the company's systems weren't integrated.

Solution
Using Oracle Database and Oracle Application Server, Federación Patronal delivers fresh, consistent data to its field agents for improved customer service. With 24-hour access to the company's claims processing, accounting, and financial applications through any Web browser, Federación Patronal has reduced the time it takes to issue quotations and policy contracts from days to hours. Once an agent enters personal information and insurance requirements into the system, it instantly generates a quotation that can be emailed, faxed, or mailed to the customer.

Using Oracle Application Server also simplified IT administration by allowing application deployment and maintenance over the Web instead of having to deploy and maintain applications on each employee's computer.

The high availability of Oracle Database guarantees continuous service of customer care. The company safeguards its data with a disaster recovery system maintained by Oracle Data Guard. If it needs support, Federación Patronal's IT team has the convenience of accessing MetaLink, Oracle's 24-hour online support.

Benefits • Improves customer service through Web deployment of applications to employees in the field • Simplifies system administration through Web deployment • Provides quick failover to a standby site if anything affects the availability of the production database Copyright © 2004 Oracle Corporation. All Rights Reserved.