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Oracle CRM, which now includes Siebel, is the world's leading solution for maximizing the value of your customer relationships. With an unmatched range of products, industry expertise, and deployment options, Oracle is the right choice for CRM.
- Only Oracle lets you take advantage of your rapidly changing business environment through codeless configuration of critical business processes
- Only Oracle is pursuing next-generation SOA, native applications that enable fully customizable, industry-specific CRM business processes
- Only Oracle is certifying all of its enterprise CRM applications on the most open, SOA-based middleware available: Oracle Fusion Middleware
- Only Oracle is focused on preserving the business strategies of all customers through on going development for all product lines
Oracle is #1 in CRM applications
- With more than 4.6 million users, Oracle CRM is the most-comprehensive, best-selling, and most-implemented CRM solution available today.
- The latest Gartner study shows Oracle (including Siebel) as the software provider in 60 percent of CRM projects implemented in 2005.
- Compared with SAP in a survey of actual CRM implementations, Gartner ranks Oracle as the market-share leader in 27 (82 percent) of 33 industries surveyed.
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Businesses endangering customer relationships with ineffective service
Research commissioned by Oracle, which surveyed 1,500 consumers and 250 contact centre managers across Uk, France, Germany, the Netherlands, Belgium, Luxembourg, Sweden and Denmark, reveals a huge gap between consumers' expectations of customer service and the way businesses are equipped to meet them. The findings reveal that ineffective information systems play a central role in the poor levels of customer service received by the public.
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08000 287 447
