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Oracle Support gives customers access to the most advanced support organization in the world. The global support team drives better results for customers by helping deliver optimal performance for Oracle Applications, including JD Edwards, PeopleSoft, Siebel and Hyperion product lines. No other support organization can match Oracle's breadth and depth of technical expertise, advanced support technologies, or global reach.
The same support team who supported Hyperion products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. Support phone numbers and website links remain the same.
Supported customers and partners can access our extensive technical knowledgebase of alerts, FAQs, technical notes, best practices and solutions. Additionally, designated contacts can submit, update, and view service requests. They can also track their change requests.
Oracle Protects Hyperion Customer Investments with Lifetime Support
Furthering our commitment to Hyperion customers, Oracle is proud to announce defined support timeframes for Hyperion products and releases and the application of the Lifetime Support Policy to a number of Hyperion products and releases. Refer to the Lifetime Support brochure for specific release information.
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