Oracle and Hyperion Support Integration

Expect More with Oracle Premier Support

With Oracle Premier Support, you get world-class technology and the commitment of our organization—dedicated to enhancing and extending your current Hyperion application and technology investments. No other support organization can match Oracle's breadth and depth of technical expertise, advanced support technologies, or global reach.

With Oracle Premier Support, you have the system and support continuity that your business requires. As an Oracle Premier Support customer, you have continued access to the people, systems, and infrastructure that you relied on with Hyperion. You should continue to use the same support telephone numbers and Web portals that you have been using with Hyperion.

We have dedicated significant resources to ensure that you experience minimal disruption during the integration and transition process. Given the continuity, availability, and scale of resources, we are the smart and cost-effective choice for customers running Hyperion products.

Hyperion facilitates the success of your business. Oracle Premier Support lets you take advantage of the full potential of your software and systems by providing you with access to the latest product enhancements and system upgrades. We want you to maximize your experience—it's that simple.

With our integrated case resolution and escalation processes, we leverage both Oracle and Hyperion support organizations and technical infrastructures to more rapidly address your product and technical issues. And if you are running Oracle technology, the combined expertise of our application and technology support teams will further reduce the steps and time needed to address your issues.

We actively maintain approximately 700 representative environments in our support labs to assist with complex troubleshooting and diagnostics—and we can quickly create a new environment and troubleshoot.

Oracle's Diagnostic Methodology uses a standardized approach to providing support when your issue requires Oracle technology or Hyperion applications support. You benefit from a consistent approach and a structured method that meets our targeted service levels. You can also take advantage of Oracle Collaborative Support through our secure Web conferencing technology and access to our technical support engineers.

Rely on Oracle's development of advanced support technologies—part of our long-term commitment to delivering a faster, easier, and more cost-effective way to use your Hyperion products. You'll have better control of your Hyperion solutions, saving you time and money and lowering your total cost of ownership.

Oracle is a company built on innovation. You benefit from a history of technological innovation and cooperation with partners to support standards-based software and emerging technologies, such as grid computing, service-oriented architecture, and standards-based applications. We're dedicated to providing next-generation solutions that use the latest technology.

As part of our effort to create an ecosystem of interoperable companies and resources to deliver IT capabilities to joint customers, Oracle works with key Independent Software Vendors (ISV), and employs open standards such as Linux and other open source community products.

Oracle provides dedicated end-to-end lifecycle support for our ISVs. This support model helps ISVs benefit from shorter development cycles, and provides support to our joint customers, delivering faster problem resolution and minimizing IT risks.

Oracle Premier Support. Expect faster problem resolution and higher system availability of your Oracle technology and applications.