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Support Pricing and Technical Support Policies
As of December 1, 2007, all former Hyperion Standard and Enterprise Wide Support customers were migrated to Oracle's Premier Support offering, Software Update License and Support ("Oracle Premier Support"). All current Hyperion Alliance Wide Support customers will be migrated to Oracle Premier Support upon their support renewal date. Everyone can now take full advantage of all of the features and benefits of Oracle Premier Support at no additional charge, except for adjustments for inflation or currency fluctuation. Best of all, you don't have to do anything to begin to utilize all of the benefits of Oracle Premier Support.
Going forward, when you receive your support renewal quote, you will be renewing "Software Update License and Support", which is the contractual term for Oracle Premier Support.
Customers who purchase a new software license from Oracle will purchase Oracle Premier Support at the price in effect at the time of purchase.
After the migration of customers to Oracle Premier Support, Oracle will no longer offer Hyperion Standard Support, Hyperion Alliance Wide Support, Hyperion Enterprise Wide Support or the additional Hyperion Support Options. Oracle Advanced Customer Services will be available for purchase, which include the Customer Support Manager, e-Service, Technical Response Team and Performance Engineering services.
For more specifics please refer to Oracle's Technical Support Policies.
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