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OFFERING DESCRIPTION

Convergence in its many forms is fast becoming a reality in the communications, media, and entertainment industries. Integrated bundles of voice (fixed and mobile), internet, and television are the new standard. Whatever the market—prepaid or postpaid, wireline or wireless—customers demand a seamless experience across all services and, often, a single bill. Traditionally, separate processes and systems were developed for each service. But, today, this legacy of separate systems inhibits speed and efficiency in the service lifecycle. The future requires streamlined and integrated processes and systems, capable of supporting the lifecycle for all services.

As the first vendor to offer full ERP, CRM, fulfilment, service delivery, billing and revenue management capabilities. Oracle is uniquely positioned to enable service providers to develop and deliver new services, from Concept to Cash. Combining the unique strengths of Oracle, Siebel, Portal Software, and MetaSolv, Oracle's solutions for convergence allow you to:

CREATE NEW SERVICES RAPIDLY

Speed to market is critical for generating new revenue streams in highly competitive industries such as mobile communications. This is particularly true in an environment where some services will have only a short lifespan. Service-Oriented Architecture (SOA) increases your agility and flexibility in service creation, testing, and deployment. Oracle SOA Suite offers everything required to build, deploy, and manage services into the next generation of IT/communications architectures. Oracle Service Delivery Platform (SDP) supports rapid creation and delivery of converged voice, media, and data services into a carrier's network. The SDP includes pre-built services for Voice over IP, Virtual PBX, Presence Enablers, and Policy Control over vital network resources. Based on J2EE, the Oracle SDP is also the perfect platform for third-party applications and services.

  • Rapidly create and deploy new services or applications
  • Deploy third-party services or applications developed on J2EE

STREAMLINE ORDER MANAGEMENT AND PROVISIONING

Increasingly complex service orders can lead to costly and lengthy quote-to-cash cycle times and a poor customer experience. From sales configurations, pricing, proposals, and order capture to operations booking, provisioning, and billing synchronization, Oracle Communications Service Ordering provides a converged software solution that enables a multichannel, single communications service-ordering process. Results include reduced order fallout, increased revenue assurance, and shorter sales-to-activation cycle times. Oracle Communications Service Ordering enables you to:

  • Increase throughput for orders and service activation requests, by automating the process
  • Reduce operating costs by eliminating manual, error-prone tasks
  • Improve cash flow and reduce working capital, by shortening the order-to-cash cycle

DELIVER ANY CONTENT OR SERVICE TO ANY DEVICE

As telecommunication companies embrace the new world of rich multimedia content and services, speed to market and low cost of delivery are key. Traditionally, separate platforms have been developed for different services, leading to higher complexity, higher costs, slower time to market, and lower flexibility. Oracle's Service Delivery Platform combined with Oracle's Portal enables you to deliver any content or service (including third-party content and services) to any device, including mobile devices

  • Deliver new services over next-generation networks (IP/IMS) and legacy networks (PSTN, IN, GSM)
  • Re-use standard building blocks (such as Presence, Call Control, SIP Servlets, and Charging) when developing new services
  • Immediately deploy Oracle's out-of-the-box services and applications such as VoIP, Presence, VPBX, and Content Delivery Suite
  • Deploy innovative and external application partner services within your network and to your end customers
  • Choose particular components from Oracle's SDP and plug into your existing in-house SDP

BILL OR CHARGE FOR ANY SERVICE, INCLUDING VOICE, DATA, AND CONTENT

Service innovation is only as good as your ability to monetize the service. It is critical to ensure that all revenues generated from services are captured, billed, and collected. Oracle Communications Billing and Revenue Management and Siebel Self Service and eBilling enable service providers to radically improve time to market for new services, build stronger brands, and lower their operational costs, by managing, monetizing, and maximizing each revenue stream for any customer type, service offering, partner relationship, payment method, business model, or geography. Oracle's solution for billing and charging enables you to:

  • Bill or charge for any service, including content, VoIP, and IPTV
  • Bill or charge in a postpaid and prepaid environment
  • Improve bill accuracy and collection rates with online bill presentment and payment
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