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Oracle Application Integration Architecture for Communications
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Oracle Application Integration Architecture for Communications is Oracle's approach to delivering end-to-end, integrated business processes, applications and technology for the communications industry. Oracle Application Integration Architecture empowers communications service providers to respond to changing market dynamics with greater speed and agility by enabling them to adapt business processes with ease, gain access to more accurate, timely intelligence and deliver more compelling services faster.
Oracle Application Integration Architecture now includes three industry-specific process integration packs for the communications industry, which deliver pre-built integration for Siebel Customer Relationship Management (CRM), Oracle Communications Billing and Revenue Management, and Oracle Financials. You can use these packs to quickly deploy the following three key business processes, with lower cost and reduced project risk:
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Oracle Communications Order to Bill process integration pack delivers pre-built integration between Oracle's Siebel CRM and Oracle Communications Billing and Revenue Management, enabling automation of the order management process and tighter synchronization of customer, product and pricing data across these applications. This empowers your customer service representatives to handle orders with greater speed and accuracy, improving productivity at the order handling stage and throughout the subsequent steps in the fulfillment and billing cycle. Your business gains higher productivity, improved customer satisfaction, and better revenue assurance. Your IT department gains a faster implementation with lower costs and lower risk.
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Oracle Communications Agent-Assisted Billing Care process integration pack delivers pre-built integration between Oracle's Siebel CRM and Oracle Communications Billing and Revenue Management, giving your customer service representatives access to all customer-related information using Siebel CRM—including usage and billing data maintained within Oracle Communications Billing and Revenue Management. This empowers your customer service representatives to resolve billing queries more quickly—improving customer satisfaction and giving representatives more time to spend positioning new services and driving higher average revenue per user (ARPU). The ability to view billing data through the CRM system also reduces training time for customer service representatives, which improves call center productivity and lowers operating costs.
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Oracle Communications Revenue Accounting Process Integration Pack delivers pre-built integration between Oracle Financials and Oracle Communications Billing and Revenue Management, enabling improved general ledger accounting, reporting, and accuracy. It facilitates comprehensive tracking and reporting processes that align with general accounting principles, as well as highly configurable reporting to support your unique requirements. This process integration pack provides new and enhanced capabilities for general ledger reports such as incremental and cumulative revenue reporting, automated report regeneration, and the ability to customize reports. With peformance-optimized integration between billing and financials, the solution allows you to improve operational control and compliance by increasing the visibility and accuracy of accounting data.
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