Siebel Insurance Claims
Oracle's Siebel Insurance Claims delivers an enterprise-wide claims platform that helps carriers dramatically improve claims efficiency and lower claims adjusting costs, while improving customer satisfaction. It accomplishes this by cutting claims resolution times, improving adjuster productivity, ensuring consistent claims adjusting and facilitating cooperation between different claims constituents.
Provide a Complete Solution for All Constituents in the Claims Ecosystem
The claims ecosystem encompasses a variety of constituents, including customer service representatives; insurance claims adjusters and managers; insurance agents and brokers; claims partners, such as repair shops, glass vendors, and independent adjustment firms; insured parties; and third-party claimants. Siebel Insurance Claims provides solutions for all constituents in the claims ecosystem, enabling fast and easy access to "single source of truth" claims information, claims activity plans and claim adjusting performance with:
End-to-end Web-based claims system that supports full straight through processing
Rules-based processes to drive best practice enforcement and compliance
SOA-compliant system that supports claims business processes on a next generation insurance technology platform
SIEBEL INSURANCE CLAIMS FEATURES
Claims Management across full life cycle — intake, coverage determination, assignments, file management, recoveries and settlement
Full Straight Through Processing — via business process automation
Embedded Rules Engine — supporting rules based processes to drive best practice enforcement and compliance
Task Based User Interface — to simplify complex tasks and ensure best practice enforcement
Next Generation Insurance Technology Platform — ensures flexible and efficient claims business processes
Cross-Channel Solution — call center, Internet self-service and third-party service providers
Integrated Claims Fraud Analysis Platform — ensures fraud reduction through a combination of retroactive and predictive modeling tools
Integrated analytics and dashboards — a robust repository of more than 200 pre-built reports and ad hoc analytic tools
ISO ClaimSearch Integration — through simple, easy-to-use tools
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