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Better service at a lower cost is the main objective of healthcare insurers/payers when providing self-service. This ensures that your members are less tempted to switch to another insurance company just because of the size of the premium. At the same time, self-service enables you to attract new members.
With Oracle Health Insurance SelfService, you can allow consumers to request a quote and immediately take out a policy. Members can view their data securely and make changes where necessary. They can then immediately see the status of these changes. In addition, members can be notified when new information is available-for example, an offer to renew the policy, a new invoice, or a new policy sheet. This results in reduced distribution costs.
Another benefit is that you can allow contracting parties and intermediaries to use Oracle Health Insurance SelfService to manage policies and view information. Oracle Health Insurance Connect automatically handles the transactions sent to Oracle Health Insurance BackOffice. To limit the number of transactions falling out in the back office, the codes and control rules defined in the back office for products, acceptance rules, brands, and channels are reused.
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