Business Services

WHY ORACLE

Oracle delivers the world's leading Professional Services solution, enabling predictive service execution for business services firms.

Oracle Differentiators Enable Customers to Realize Tangible Benefits

Only Oracle has an integrated solution encompassing leads, orders, service calls, and payment history.
Only Oracle provides comprehensive customer profiles, paired with marketing analysis, for customer segmentation.
Only Oracle offers a standardized sales process tightly linked to service contract management.
Oracle delivers a market-leading solution to support analysis of all assets required for service delivery.
Only Oracle delivers the most comprehensive crm analytics for business services.
Oracle provides a market-leading solution to support the entire employee lifecycle on single platform.
Oracle offers a market-leading solution providing tailored job training and career development.

10 of the top 10 companies in the business services industry by market capitalization run Oracle (Yahoo Finance)
16 of the top 20 most innovative business services firms run Oracle applications (InformationWeek)
23 of the top 30 largest U.S.-based staffing companies run Oracle applications (Staffing Industry Analyst)
10 out of the top 10 leading outsourcing service providers run Oracle (IAOP's Global Outsourcing 100)

Business Drivers	Oracle Enables You to
Increase new business and contract renewals	Gain visibility into opportunity and account management Target the right customers, qualify leads and upsell new services Automatically create contracts and proactively manage renewals
Provide consistent service delivery	Understand contract entitlements prior to service delivery Deliver contracted service based on service level agreements (SLAs) Optimize maintenance activities to effectively control costs
Improve cost controls and proactively manage contract profitability	Control service delivery costs Track all internal capital asset costs and optimize asset utilization Manage contract performance and margin analysis
Retain and grow your best personnel	Hire, retain and motivate personnel Gain visibility into the workforce and align skills with contracted service requirements Create and administer an effective training and skills development environment for all employees

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