Gas Applications

Why do 28 of the top 30 Global 500 electric and gas companies run Oracle technology?
Oracle for Gas helps you meet all your business challenges with a powerful combination of technology and comprehensive, preintegrated business applications, including key functionality built specifically for utilities.

• Optimize Work Planning and Execution
• Streamline Field Service Operations
• Improve Customer Responsiveness and Issue Resolution

In the face of both competitive and regulatory pressures, you need proactive work management strategies. Oracle Maintenance Management, Oracle Projects, and Oracle Supply Chain Planning work together seamlessly so you can monitor operational data such as maintenance history, performance trends, and operating conditions—then use this information to proactively manage resources such as inventory, equipment, and skilled personnel. Benefits include reduced asset failures and unplanned downtime, increased asset utilization, lower asset maintenance costs, optimized work scheduling and assignments, and increased regulatory compliance.

Very often you only have direct contact with customers when they experience service disruption or other problems. The efficiency with which such issues are handled can profoundly affect customer satisfaction. Oracle Field Service empowers field technicians with consistent, accurate, and actionable information, from service contracts to inventory levels. By increasing the efficiency of your field service operations, you reduce costs, increase repair quality and service output, and provide rapid response and issue resolution.

With new competitive pressures and rising customer expectations, utilities must have a comprehensive view of their customers, and then use this information to deliver value and provide exceptional customer service. Oracle Service and Oracle Customer Data Management improve customer responsiveness and issue resolution by providing a complete view of customer and interaction history; self-service functionality; contract information; and intelligent dispatch of work crews to speed resolution.